French Technical Support Engineer

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Be the first line of support for our customers as a Technical Support Engineer, where you will navigate challenges, manage incidents, and ensure quality service delivery—all while having the opportunity to grow your technical prowess. • Provide support to GDO Customers through the Service Excellence Process, ensuring timely and accurate responses to customer inquiries. • Manage incidents and changes effectively while maintaining clear and professional communication with customers. • Act as a professional first point of contact for customers and ensure consistency in service quality. • Log all incidents and changes promptly and accurately to facilitate tracking and resolution processes. • Utilize software diagnostics and other utility programs to proactively and reactively diagnose fault-related cases. • Keep customers updated throughout the resolution process and utilize internal escalation procedures as necessary. • Collaborate with internal departments and external vendors to achieve fault resolution within prescribed SLAs. • Own and resolve incidents and changes from initiation through to resolution, documenting all troubleshooting actions. • English fluency is a must; proficiency in French is a considerable asset. • The role requires adaptability and resilience in the face of technical challenges and client expectations.

About you

You are a dedicated individual with a Bachelor of Science in Engineering, Telecommunications, or Computer Science, eager to learn about complex customer infrastructures and the services offered by Orange Business. You thrive in fast-paced environments and possess excellent interpersonal and communication skills, complemented by a strong customer-oriented attitude and goal-oriented mindset. Experience in networking technologies and fluency in English& French, Your professional skills:• You have a strong willingness to learn and understand complex customer infrastructure and services.• Your commitment to technical development drives your continuous pursuit of knowledge and skills enhancement.• You are adaptable and can successfully navigate the rapid changes characteristic of a dynamic work environment.• You possess a foundational understanding of relevant networking technologies and solutions.• Your analytical and diagnostic capabilities enable you to effectively troubleshoot and resolve technical issues.Your soft skills:• You excel in interpersonal communication and are able to convey complex ideas clearly and effectively.• Your friendly demeanor and collaborative spirit promote a positive team environment.• Your customer-oriented mindset ensures that client needs are prioritized and addressed with care.• You are goal-oriented and focused on delivering results while managing challenges.• You demonstrate strong problem-solving skills and can remain composed under pressure while addressing customer concerns. 

At Orange, we believe in empowering our team members to be innovators and problem solvers. Joining us means you will work in a supportive and dynamic environment where your technical ambitions and curiosity are encouraged and rewarded. You'll become an integral part of a team that values collaboration and personal growth while making a meaningful impact on the customer journey.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

Be the first line of support for our customers as a Technical Support Engineer, where you will navigate challenges, manage incidents, and ensure quality service delivery—all while having the opportunity to grow your technical prowess.
• Provide support to GDO Customers through the Service Excellence Process, ensuring timely and accurate responses to customer inquiries.
• Manage incidents and changes effectively while maintaining clear and professional communication with customers.
• Act as a professional first point of contact for customers and ensure consistency in service quality.
• Log all incidents and changes promptly and accurately to facilitate tracking and resolution processes.
• Utilize software diagnostics and other utility programs to proactively and reactively diagnose fault-related cases.
• Keep customers updated throughout the resolution process and utilize internal escalation procedures as necessary.
• Collaborate with internal departments and external vendors to achieve fault resolution within prescribed SLAs.
• Own and resolve incidents and changes from initiation through to resolution, documenting all troubleshooting actions.
• English fluency is a must; proficiency in French is a considerable asset.
• The role requires adaptability and resilience in the face of technical challenges and client expectations.