Engineering Manager - Service Assurance

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

As a key member of the Service Assurance unit in the Digital Technology organization, the Platform Engineering Lead specializes in strategizing, defining & maintaining engineering practices in Service Assurance (Monitoring & Observability). This role is pivotal in ensuring the stability, performance, and reliability of our services through innovative monitoring solutions, being a part of a talented team, and collaborating across functions to meet business needs.

About you

Responsibilities:

• Adopt Best Engineering Practices:Ensure the team follows best engineering practices across all stages of the SDLC—requirements gathering, development, testing, deployment, and maintenance—fostering quality, security, and efficiency in all deliverables.
• Platform DevOps:responsible for, promote and implement DevOps practices for monitoring platforms, including automation, CI/CD pipelines, infrastructure as code, and continuous deployment to ensure rapid, reliable, and scalable platform updates.
• Design and Develop Monitoring Platforms:Working closely with the Service Assurance Platform Architect, own the design, development, and continuous improvement of scalable monitoring and observability solutions that provide real-time insights into platform health and performance.
• Ensure Operational Excellence:Maintain high standards for platform security, compliance, and operational reliability. Implement best practices for incident management, monitoring, and alerting.
• Lead and Mentor Teams:Manage, mentor, and develop a high-performing team of engineers, fostering a culture of innovation, collaboration, and excellence in delivery.
• Stakeholder Collaboration:Partner with product owners, service teams, and other stakeholders to understand their monitoring needs and translate them into effective technical solutions.
• Innovate and Improve:Stay abreast of emerging technologies and industry best practices to continuously enhance monitoring capabilities and observability maturity.
• Drive Strategic Initiatives:Contribute to strategic planning and initiatives that align monitoring and observability with organizational goals and customer satisfaction.

Key Skills & Qualifications:

• Extensive experience in platform engineering, monitoring, observability, DevOps, and software engineering best practices.
• Deep knowledge of monitoring tools (e.g., Prometheus, Grafana, ELK, Datadog) and cloud platforms.
• Proven leadership skills with experience managing technical teams.
• Strong communication and stakeholder management abilities.
• Ability to drive innovation and manage change effectively.
• Bachelor’s degree in Computer Science, Engineering, or related field; advanced degrees are a plus.

Behavioral Expectations:

• Demonstrates strategic thinking and proactive problem-solving.
• Fosters a collaborative and inclusive team environment.
• Communicates clearly and effectively across technical and non-technical audiences.
• Maintains a customer-centric approach, ensuring solutions meet business needs.
• Shows resilience and adaptability in a fast-changing environment.

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

As a key member of the Service Assurance unit in the Digital Technology organization, the Platform Engineering Lead specializes in strategizing, defining & maintaining engineering practices in Service Assurance (Monitoring & Observability). This role is pivotal in ensuring the stability, performance, and reliability of our services through innovative monitoring solutions, being a part of a talented team, and collaborating across functions to meet business needs.