PAS Specialist

Department Overview

About The Department of PsychiatryLink https://www.ohsu.edu/school-of-medicine/psychiatry

The fundamental purpose of OHSU and The Department of Psychiatry is to improve well-being.

The OHSU Department of Psychiatry is part of the OHSU Brain Institute, and focuses on providing excellent clinical treatment to our patients, leading innovative research, and offering hands-on training for the next generation of psychiatrists. Our specialists care for people of every culture and background and it is our mission to value and show appreciation for diversity, showing respect for all people who we treat, teach, and serve.

 

About the OHSU Avel Gordly Center for Healing

Link https://www.ohsu.edu/brain-institute/ohsu-avel-gordly-center-healing-portland

At the OHSU Avel Gordly Center for Healing, we:

• Help with healing in children, adults, couples, families and community
• Use trauma-informed practices
• Serve all while providing Afro-centric culturally responsive and specific services
• Engage community through teaching and training

We are in OHSU’s Crossings Campus, Building B, in downtown Portland.

Our services include:

• Psychiatric evaluation and medication management
• Individual psychotherapy
• Couples, family and group therapy

Function/Duties of Position

The Patient Access Services (PAS) Specialist serves as a primary point of contact for patients, families, and referring providers, both in person and by phone, at the Avel Gordly Center for Healing. This fully in-person position operates Monday through Friday, 9:00 a.m. to 5:30 p.m., and requires a strong commitment to cultural awareness, demonstrated through respectful and effective interactions with patients, coworkers, and staff. Consistent, reliable attendance and punctuality are essential to ensure appropriate front-line coverage and continuity of patient care operations.

 

The role supports patient access and clinic operations through scheduling, registration, insurance verification, and front desk services. Responsibilities include gathering and accurately documenting patient information, obtaining required authorizations, managing appointments, and supporting point-of-service activities such as check-in/out, payment collection, and ensuring completion of required forms. Flexibility is essential, as duties may shift across functions based on clinic needs.

 

The PAS Specialist plays a central role in coordinating the new patient intake workflow, including managing incoming referrals, ensuring all required documentation is complete, and facilitating communication with patients and referring providers to support timely access to care. The PAS Specialist also triages and documents patient phone calls in Epic, routing requests appropriately to providers or care teams. This position may be required to provide coverage for the Intercultural Psychiatric Program (IPP) PAS team, as needed and directed by the manager. Strong organizational skills, attention to detail, adaptability, and effective communication are essential to support high-quality, patient-centered care aligned with OHSU’s mission.

Required Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high-volume direct public contact position
• Successful completion of a formal OHSU Administrative Internship Program will substitute for one year experience.
• Basic computer keyboard skills, including typing of 30-45 wpm.
• Complete successfully the required initial training and core competency assessment before or during the trial service period Complete all required update modules. Maintain core competencies and demonstrate continuous application of these skills throughout the period of employment.
• Successful completion of the OHSU Language Services Exam.

Preferred Qualifications

• High school diploma or equivalent.

Additional Details

Apply here online. Upload cover letter and resume.  Please be sure to include months and years (MM/YYYY format) to the resume for jobs/work experience.

 

***OHSU Employees be sure to apply using your OHSU email.***

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu