Center Director

Overview

At InBloom Autism Services, we strive to create an inviting environment for children with Autism Spectrum Disorder (ASD) to learn and develop. We employ the most dedicated professionals and give them access to the right resources, training, and support they need to bring their very best to the children and families we work with every single day.

We are seeking a Center Director of Operations for our East Hartford North Learning Center! The Center Director is responsible for overall business operations and growth of the Center as they oversee and prioritize clinical integrity and optimal outcomes by engaging with staff, families we serve, and the community.

Center Location: 77 Hartland St. Suite 108, East Hartford, CT 06108

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Workforce Management - Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and values; manage day to day Center staff to include recruiting, staff onboarding, performance management, employee relations, policies and procedures, compliance, culture stewardship, training and development; liaison with support departments to find resolution to employee issues. 
• Scheduling - Develop and maintain Center staffing schedule within scheduling system; assign caseloads and room assignments among the team to achieve target impact hours for Center; ensure hours are converted timely and manage attendance expectations. 
• Client Onboarding - Lead intake process and onboard new clients and families; ensure insurance approvals are completed and authorizations are updated; manage client and family satisfaction and accountability.
• Business Development - establish new and maintain existing relationships with referral partners (i.e. Clinical/child psychologist, LCSW, PCP, neurologists, etc.); partner with Client Experience and Marketing to develop referral pipeline and goals aligned to target growth projections.
• Financial Oversight - Accountable for financial and operational performance of the Center; manage annual Center budget and additional forecast needs; identify barriers to meeting budget goals and create action plans to overcome; ensure client invoices are processed; make effective business decisions based on data analysis, organizational observations, and cost controls.
• Facilities - Opening/closing of Center; upkeep and cleanliness/maintenance of Center; management of vendor contracts (cleaning, HVAC, Culligan/water, pest control); ensure all equipment is safe and in proper working condition for clients.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field.
• 5+ years of management, operations, and leadership.
• Healthcare environment experience required, behavioral health preferred
• Strong business acumen; understanding of general finance and budgeting.
• Ability to build consensus and positive relationships among staff, clients, families, external vendors and referral sources. 
• Excellent communication and organizational skills.
• Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Work environment

• Noise Level is moderate to loud

Physical demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Travel required

• Up to 25% travel to assigned regions that InBloom currently provides services in or will be providing services in the future.

Affirmative Action/EEO statement 

InBloom Autism Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay Range