Customer Support Agent

triumph-arcade· Customer Success
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🌍 Remote📍 US RemoteFullTime

About this role

As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of users on Rips, our collectibles trading card app, and Triumph Arcade, our real-money gaming platform. You'll own the user experience when something goes wrong, resolving issues quickly and turning frustrated moments into reasons people stick with us. This is a fully remote role.

What You'll Do

  • Respond to user inquiries across our support channels with speed, empathy, and accuracy.

  • Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.

  • Advocate for users internally by surfacing recurring problems so we can fix root causes.

  • Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow.

  • Contribute ideas and improvements that help the support team scale for the future.

Qualifications

  • Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly.

  • Availability to work a full time 40-hour weekly schedule.

  • Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations.

  • Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality.

  • Previous customer support experience is a plus.

  • Familiarity with the TCG and/or gaming world is a plus.

  • Your own computer and a reliable internet connection.

Why Triumph?

  • Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back.

  • High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will.

  • High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users.

  • Competitive pay. $21/hour to start.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Agent position at triumph-arcade?
The salary for this Customer Support Agent role at triumph-arcade is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Agent job at triumph-arcade remote?
Yes, this Customer Support Agent position at triumph-arcade is remote, with team members based in US Remote. You can work from home or anywhere in the supported regions.
Is the Customer Support Agent role at triumph-arcade full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Support Agent role in the Customer Success department at triumph-arcade.
Which team or department does the Customer Support Agent at triumph-arcade belong to?
This Customer Support Agent position is part of the Customer Success department at triumph-arcade. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Agent position at triumph-arcade?
Click the "Apply Now" button on this page. You will be redirected to triumph-arcade's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Support Agent job at triumph-arcade posted?
This Customer Support Agent position at triumph-arcade was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Agent
triumph-arcade
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You'll be redirected to triumph-arcade's official application page on Ashby ATS.