Customer Support Representative

vori· Operations
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🌍 Remote📍 USAFullTime

About this role

As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience.

Key Responsibilities:

  • Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system

  • Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers

  • Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting

  • Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing

  • Diagnose and resolve common software issues within the POS app and back-office tools

  • Clearly document issues, steps taken, and resolutions within the support ticketing

    system

  • Escalate complex or unresolved issues to higher-level support or engineering teams with

    proper context

  • Collaborate with onboarding and installation teams to support newly live stores

  • Identify recurring issues and provide feedback to product and support leadership

  • Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments

Qualifications & Skills:

  • Required:

    • 1–3 years of experience in technical support, customer support, or retail

      technology support

    • Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi

      troubleshooting)

    • Experience supporting POS systems or retail software

    • Basic understanding of grocery store front-end operations

    • Strong problem-solving and troubleshooting skills

    • Excellent verbal and written communication skills

    • Ability to work scheduled shifts, including evenings or weekends if required

    * Preferred:

    • Experience supporting grocery, retail, or hospitality POS systems

    • Familiarity with payment processing and EMV devices

    • Experience using ticketing systems such as Zendesk, Freshdesk, or similar

    • Comfort working in a fast-paced, high-volume support environment

Frequently Asked Questions

Is the salary disclosed for the Customer Support Representative position at vori?
The salary for this Customer Support Representative role at vori is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Representative job at vori remote?
Yes, this Customer Support Representative position at vori is remote, with team members based in USA. You can work from home or anywhere in the supported regions.
Is the Customer Support Representative role at vori full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Support Representative role in the Operations department at vori.
Which team or department does the Customer Support Representative at vori belong to?
This Customer Support Representative position is part of the Operations department at vori. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative position at vori?
Click the "Apply Now" button on this page. You will be redirected to vori's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Support Representative job at vori posted?
This Customer Support Representative position at vori was posted on Feb 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
vori
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