Veterinary Receptionist - Niagara Falls, ON
About this role
Who we are
Heartland Niagara Animal Hospital is Hiring a Client Care Specialist!
Position Details
- Role: Client Care Specialist
- Status: Part-time
- Salary: Negotiable and based on experience
- Schedule: Monday through Friday, 9:00 a.m.–2:00 p.m., and rotating Saturdays from 8:00 a.m.–12:00 p.m.
Benefits Highlights
- Financial Rewards that Grow with You: Competitive pay, tuition support, and referral bonuses
- Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts
- Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
- Lifestyle Perks You’ll Appreciate: 10 paid holidays and an Employee Assistance Program
Looking for a Client Care Role Where Your Compassion and Customer Service Skills Truly Matter?
Heartland Niagara Animal Hospital is searching for an experienced Client Care Specialist to join our Front Desk team! We are passionate about delivering exceptional veterinary care while creating meaningful relationships with the pets and people we serve throughout the Niagara Falls community.
Our Client Care Specialists play a vital role in ensuring every client feels welcomed, supported, and confident in the care their furry family members receive. If you’re someone who thrives in a people-focused environment, enjoys building lasting relationships, and loves animals, we’d love to meet you.
Why Our Client Care Specialists Love Working Here
Friendly, supportive, and team-oriented clinic culture
Opportunities for continued learning and professional growth
Meaningful work helping pets and the people who love them
Positive environment focused on compassion, teamwork, and communication
Leadership team dedicated to employee development and success
A workplace where your ideas, personality, and contributions are valued
What You’ll Do
Assist clients in person, over the phone, and via email with scheduling appointments, answering questions, and coordinating medication and food orders
Check clients in and out efficiently while providing compassionate customer service
Schedule follow-up appointments and process payments accurately
Conduct after-appointment client follow-up communications
Support hospital operations by maintaining a clean, organized reception area
Draft memos, correspondence, and other administrative documents as needed
Follow hospital policies and procedures to ensure an outstanding client experience
Collaborate with teammates to support efficient front desk workflow
Share ideas and contribute to a positive, team-focused environment
What Our Client Care Specialists Bring
Minimum of 2 years of customer service experience in a client-facing role
Excellent verbal and written communication skills
Strong relationship-building and interpersonal abilities
Professional, compassionate, and positive attitude
Strong organizational and multitasking skills
Dependability and reliability
Comfort learning new technology and entering data accurately
Passion for animals and interest in the veterinary field
Previous veterinary experience is a plus, but not required
The Extras You’ll Actually Feel
A supportive team that genuinely values your contributions
Opportunities to continue growing professionally and personally
Meaningful work helping pets and pet parents every day
A positive workplace culture built around compassion and collaboration
A leadership team invested in your success and development
Benefits You Can’t Beat
Financial Benefits
A flexible approach to compensation that will reflect your skillset and future performance
Tuition Support Program (20+ hours/wk)
Referral bonus program
Wellness Benefits
Extended Health Care (including vision) and dental coverage (full-time only)
Supplemental insurance, including disability and life insurance (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Ten paid holidays
Employee Assistance Program
Join Our Team!
If you’re ready to combine your customer service skills with your passion for helping pets and people, we’d love to hear from you. Apply today and discover what makes Heartland Niagara Animal Hospital such a rewarding place to grow your veterinary career!
Diversity, equity, and inclusion are core values at Heartland Niagara Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
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