Sales Engineering Manager, US

Company Overview

The Sales Engineering Manager, US, is responsible for leading and managing a team of Solution Architects (SAs) to support the Sales organization in driving new revenue across the U.S. and international mid-size enterprise markets. This role ensures the on-time delivery of high-quality, accurate, and competitive quotations and solution proposals for customers, with a primary focus on accelerating adoption of Claro's Innovation and Accelerator engine offerings — Cloud, AI Data Readiness Suite, IoT (video analytics, asset tracking, IoT connectivity), and Digital Transformation consulting — while leveraging the Foundation engine (Managed Network & Communications Services) and the Shield engine (Cybersecurity Solutions) to deliver Claro's single-source value proposition, while ensuring optimal utilization of Solution Architect resources.

As part of Claro, this leader plays a critical role in evangelizing emerging-technology solutions, equipping the Sales organization to position Claro's differentiated portfolio against competitors, and ensuring the Solution Architecture team has the skills, tooling, and reference architectures needed to win in a rapidly evolving market. The Sales Engineering Manager serves as a key liaison among Sales, Product, Product Marketing, Innovation/Engineering, Service Delivery, Customer Care, vendors, partners, and internal teams to ensure solution accuracy, operational readiness, and a seamless transition from sales to delivery.

Responsibilities

Leadership & Team Management

• Lead, manage, and develop a team of Solution Architects to ensure timely, accurate, and high-quality delivery of quotations, estimates, and solution documentation aligned with customer requirements.
• Assign and monitor workloads, balance Solution Architect resources across opportunities, and maintain productivity, utilization, and quality standards.
• Achieve Solution Architect human resource objectives by recruiting, selecting, onboarding, training, scheduling, coaching, and mentoring team members—particularly to strengthen bench depth in IT Managed Services, Cloud, AI/Data, and IoT solutioning.
• Communicate role expectations, conduct performance planning and evaluations, and provide continuous feedback, coaching, and professional development support.
• Enforce company policies, ethical standards, and professional practices across all Solution Architecture activities.

Solution Strategy & Technical Leadership

• Drive the solutioning agenda for Claro’s Innovation and Accelerator engines, including:
  • Cloud (AWS, Azure, Claro Cloud, Google Cloud)
  • AI Data Readiness Suite
  • IoT solutions (video analytics, asset tracking, IoT connectivity)
  • Digital Transformation consulting services
• Ensure the Solution Architect team builds and maintains deep technical and business expertise across these strategic growth areas.
• Maintain working knowledge of the Foundation engine (IT Staff Augmentation, Managed Network & Communications — SD‑WAN, UCaaS, MPLS, DIA) and the Shield engine (MDR+, UEM, Zero Trust, penetration testing, vulnerability management, security awareness) to enable bundled, cross-engine solutioning.
• Translate emerging-technology capabilities into measurable, vertical-specific business outcomes for mid-market enterprise customers across Claro’s target industries.

Pre-Sales Execution & Commercial Support

• Ensure all quotations and proposals are complete, error-free, compliant with internal standards, and aligned with technical, commercial, and operational requirements.
• Support Sales teams in closing opportunities by prioritizing pursuits, anticipating competitive threats, addressing customer objections, and removing internal obstacles.
• Lead executive-level (C-suite and VP) technical conversations and orchestrate Proof-of-Concept (PoC) and Proof-of-Value (PoV) engagements that clearly demonstrate differentiated outcomes versus competitors and regional MSP/MSSPs.
• Collaborate closely with Sales leadership to support pipeline growth and effective opportunity execution across U.S. markets.

Partnerships & Ecosystem Collaboration

• Develop and maintain strong working relationships with hyperscalers, OEMs, partners, and internal teams, including peer Solution Architect and Pre-Sales organizations across the América Móvil ecosystem.
• Partner with Service Delivery and Customer Care teams to ensure smooth handover from sales to delivery and address any transition, onboarding, or customer support needs.

Operational Excellence, Metrics & Enablement

• Ensure accuracy of department metrics, statistics, and reporting in alignment with business needs and operational objectives.
• Maintain and update technical documentation, methodologies, KPIs, and best practices in organizational repositories, including reusable reference architectures and solution-design accelerators.
• Implement new procedures, productivity standards, and process improvements to enhance pre-sales efficiency, including the adoption of AI-assisted proposal tools, standardized vertical solution plays, and reusable solution assets.

Industry, Compliance & Thought Leadership

• Stay current with industry trends, regulatory requirements, and compliance standards relevant to IT services and solution delivery, including AI governance, data privacy, and vertical-specific frameworks such as HIPAA, CJIS, PCI-DSS, FERPA, and NIST CSF.

Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline (Required)
• Master’s degree in Computer Science or a related discipline (Preferred)

Professional Experience

• 4–6 years of experience in IT services, consulting, or technology solutions environments (Required)
• 1–3 years of experience in Solution Architecture, Pre-Sales, or technical leadership roles (Required)

Core Skills & Competencies

• Strong leadership, people management, and coaching capabilities (High proficiency)
• Excellent communication and presentation skills, with demonstrated ability to engage executive-level stakeholders (High proficiency)
• Proven ability to translate customer business requirements into scalable, secure, and compliant technical and architectural solutions (High proficiency)
• Solid understanding of IT Services, Digital Transformation initiatives, Application Management Services (AMS), and software development lifecycles (High proficiency)

Language Proficiency

• Bilingual in English and Spanish (High proficiency)

Licenses & Certifications

• Microsoft Azure Solutions Architect (or equivalent) — Microsoft Certified Solutions Associate (MCSA) (Preferred | Upon Hire)
• ITIL Foundation or higher — Information Technology Infrastructure Library (Preferred | Upon Hire)
• TOGAF Certification (or equivalent) or Certified Sales Associate (CSO) (Preferred | Within 180 days of hire)

Additional Certifications

• Additional industry-relevant cloud, security, architecture, or IT service management certifications are a plus.

What We Offer

• Professional development
• A culture that celebrates success and diversity
• Medical, Dental, Vision
• 16 Holidays, 15 days PTO, 7 sick days
• 401k with a match and tuition reimbursement

The base salary range for this position at the time of this posting is indicated above. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Claro Enterprise Solutions, Inc. is an Equal Employment Opportunity (EEO) employer.

Pay Range