Referral and Diagnostic Coordinator

Overview

The Referral & Diagnostic Coordinator supports the mission of People's Community Clinic by assisting nursing and medical staff with coordination of patient care with outside entities including medical specialist and diagnostic facilities to ensure efficiency and continuity of care.  All PCC employees are expected to identify opportunities to improve workflow, work processes and patient care and to work cooperatively to implement those improvements.

North Clinic Location: 1101 Camino La Costa, Austin, TX 78752 

Compensation: $17.00- $21.00 per hour based on experience and qualifications.

per hour based on experience and qualifications.

Responsibilities

• Coordinate patient care by verifying patient insurance and ensuring authorizations and referrals are obtained for appropriate diagnostic exams and specialist visits.
• Maintain effective communication with patients and relevant clinical staff regarding upcoming diagnostic or specialist appointments and follow up to ensure patients are prepared, appointments are kept, and results are returned to PCC.
• Maintain electronic health records ensuring referrals are closed and diagnostic results are entered daily, reports are uploaded to appropriate provider PAQ, and alert providers regarding any STAT results.
• Manage task box and use reporting systems to track follow-ups and successful outcomes.
• Adult and Women’s health - outreach and follow up as part of preventative care screenings including Mammography, PAP, and Colposcopy.
• Woman’s Health - Maintain and manage pregnancy outcomes.
• Pediatric - Complete WIC renewal forms.
• Identify opportunities to improve workflow, work processes and patient care, and to work cooperatively to implement those improvements.
• Adhere to HIPPA Guidelines.

Qualifications

Education:  High School or GED, Certified Medical Assistant preferred.

Experience: One year working in a medical office, Customer service and general office experience. 

Knowledge, Skills, and Abilities:

• Bilingual in English and Spanish required.
• Excellent customer service skills.
• Sharp attention to detail.
• Strong ability to multi-task.
• Good verbal and written communication skills.
• Strong ability to manage time and prioritize.
• Adequate computer skills, including data entry, and familiarity with electronic records.
• Strong Ability to research and make sound logical decisions.

Certificate/License:  Certified Medical Assistant preferred.

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer paid Life Insurance
• Employer paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 4% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.