Delivery & Change Manager - CX (12 month FTC)

The role / impact

In the role of Change & Delivery Manager, you will be at the forefront of driving pivotal transformations across the Customer Growth & Experience team. Your leadership will direct the strategic integration of technology, processes, and people initiatives, shaping the way we deliver exceptional customer experiences and growth outcomes.

By fostering an environment of continuous improvement and adaptation, you will ensure that our projects not only meet current needs but are also resilient to future challenges. Through your expertise, you will guide our teams through transitions that are both transformational and sustainable, ensuring every initiative delivers its intended value while embedding a culture that values agility, collaboration, and customer-centricity.

The team / how they connect

We are a collaborative, outcome-focused group within the Customer Growth & Experience function that thrives on turning strategic objectives into tangible reality. Our team partners closely with regional and global stakeholders to coordinate technology adaptation, process optimisation, and people initiatives. We value transparency, shared purpose, and a proactive approach to supporting one another while executing complex programs at scale.

The team is currently working on / Initially, you will focus on

• Designing and implementing change management strategies that seamlessly synchronise technology, processes, and culture.

• Delivering hands-on project management across a diverse portfolio of process redesigns and system implementations.

• Building robust communication channels with leadership and cross-functional stakeholders to foster clarity and buy-in for challenging transitions.

• Identifying, monitoring, and mitigating operational risks and issues across active projects to ensure uninterrupted delivery.

Where and how you can work

Xero supports a flexible, hybrid working model that balances the autonomy of working from home with the connection of collaborative in-office days. You will have access to our modern, vibrant office spaces, with designated boost days designed to bring teams together for workshops, social connection, and alignment. We are open to discussing how this structure can best support your lifestyle and work preferences.

Here are some of the things we are looking for

• You bring a proven background in leading strategic projects and navigating complex change initiatives within a fast-paced environment.

• Your exceptional communication and interpersonal skills allow you to build deep trust, manage conflict proactively, and guide diverse groups through transitions.

• A naturally high EQ means you lead with empathy, self-awareness, and a strong ability to motivate and develop those around you.

• Advanced analytical and strategic thinking capabilities enable you to solve intricate problems and make sound, data-driven decisions.

• You possess strong prioritisation habits, ensuring commitments are delivered with urgency and scale while remaining highly outcome-focused.

• Holding a project or change management certification, or having experience within a customer-focused organisation, would be a welcome bonus.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.