Bilingual Coordinator, Customer Service (18 months contract) - Hybrid
canoncanada· Service and Customer Support
About this role
Overview
Bilingual Coordinator, Customer Service (18 months contract) - Hybrid
- Seeking a customer service expert! Can you juggle multiple platforms, maintain data accuracy, and delight customers with finesse? Join us as a Customer Service Coordinator, and let's elevate service together. Are you in?
As a Customer Service Coordinator, you will be reporting to the Customer Service Supervisor and will be responsible for delivering exceptional service to both internal and external customers. This role involves maintaining accurate client accounts, processing orders, and providing extended customer support through various platforms.
Responsibilities
Key Responsibilities
- Provide outstanding service to clientele, addressing inquiries and requests promptly and accurately.
- Respond to customer service and order requests efficiently.
- Create and maintain equipment accounts, ensuring data integrity is following company policies
- Evaluate and address customer issues, seeking resolution or escalating as necessary
- Monitor and report any system issues or inconsistencies within a queue.
- Process orders and maintain associated revenue records.
- Submit monthly reports summarizing key activities and outcomes.
Qualifications
To Succeed, You Will Need
- Bilingual French/English
- High school or equivalent diploma required
- A minimum of 1 year experience in a customer service role
- Proficiency in time management and multitasking to handle requests from diverse platforms.
- Ability to solve Customer issues through both telephone and online chat.
- Intermediate skills in analyzing customer issues and interpreting contract clauses.
- Basic computer/technical skills in Excel, PowerPoint, and equipment operation.
Why Join?
HYBRID WORK
- We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Free coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events
Language requirement:
- Detailed oral and/or written interactions with clients based outside Quebec.
Frequently Asked Questions
Is the salary disclosed for the Bilingual Coordinator, Customer Service (18 months contract) - Hybrid position at canoncanada?
The salary for this Bilingual Coordinator, Customer Service (18 months contract) - Hybrid role at canoncanada is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Bilingual Coordinator, Customer Service (18 months contract) - Hybrid job at canoncanada remote?
Yes, this Bilingual Coordinator, Customer Service (18 months contract) - Hybrid position at canoncanada is remote, with team members based in Saint-Laurent, QC, CA. You can work from home or anywhere in the supported regions.
Is the Bilingual Coordinator, Customer Service (18 months contract) - Hybrid role at canoncanada full-time or part-time?
This is listed as a OTHER position. It is posted as a Bilingual Coordinator, Customer Service (18 months contract) - Hybrid role in the Service and Customer Support department at canoncanada.
Which team or department does the Bilingual Coordinator, Customer Service (18 months contract) - Hybrid at canoncanada belong to?
This Bilingual Coordinator, Customer Service (18 months contract) - Hybrid position is part of the Service and Customer Support department at canoncanada. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Coordinator, Customer Service (18 months contract) - Hybrid position at canoncanada?
Click the "Apply Now" button on this page. You will be redirected to canoncanada's official application portal hosted on icims where you can submit your application directly.
When was the Bilingual Coordinator, Customer Service (18 months contract) - Hybrid job at canoncanada posted?
This Bilingual Coordinator, Customer Service (18 months contract) - Hybrid position at canoncanada was posted on Sep 9, 2025. Apply as soon as possible — early applications are often reviewed first.
Bilingual Coordinator, Customer Service (18 months contract) - Hybrid
canoncanada
You'll be redirected to canoncanada's official application page on icims.