Bilingual Customer Care Representative - Remote
canoncanada· Service and Customer Support
About this role
Overview
Bilingual Customer Care Representative - Remote
Monday to Friday 8:30am to 4:30pm (EST) / 9:30am to 5:30pm (ATL)
- Do you have experience working in a customer service role?
- Are you comfortable spending the majority of your day on the phone?
- Do you have basic computer skills?
As a Bilingual Customer Care Representative, you will be responding to all client issues, concerns, and inquiries relating to invoicing, contracts, equipment, and account information. This position is responsible for maintaining positive customer experiences and ensuring excellent service and timely resolution.
Responsibilities
Key Responsibilities:
- Respond to inbound calls from internal and external clients by demonstrating exceptional quality service and skill while achieving outlined production targets.
- Maintain the Customer Care email inboxes and respond to inquiries and concerns within the predetermined time frame.
- Update and maintain the Customer Care Tracking System for any complex case files. Ensure that all files are precisely detailed and documented.
- Perform routine and regular follow-ups with internal and external customers in order to guarantee prompt case resolution and file closure.
- Investigate, analyze, and evaluate customer concerns and complaints, and provide prompt and effective guidance. Apply escalation process when necessary.
- Submit monthly reports.
Qualifications
To Succeed, you will need:
- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong "customer first" attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes
Why Join?REMOTE WORK
- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships, and more!
EMPLOYEE PERKS
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Employee Appreciation Events
Frequently Asked Questions
Is the salary disclosed for the Bilingual Customer Care Representative - Remote position at canoncanada?
The salary for this Bilingual Customer Care Representative - Remote role at canoncanada is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Bilingual Customer Care Representative - Remote job at canoncanada remote?
Yes, this Bilingual Customer Care Representative - Remote position at canoncanada is remote, with team members based in New Brunswick, NB, CA. You can work from home or anywhere in the supported regions.
Is the Bilingual Customer Care Representative - Remote role at canoncanada full-time or part-time?
This is listed as a OTHER position. It is posted as a Bilingual Customer Care Representative - Remote role in the Service and Customer Support department at canoncanada.
Which team or department does the Bilingual Customer Care Representative - Remote at canoncanada belong to?
This Bilingual Customer Care Representative - Remote position is part of the Service and Customer Support department at canoncanada. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Customer Care Representative - Remote position at canoncanada?
Click the "Apply Now" button on this page. You will be redirected to canoncanada's official application portal hosted on icims where you can submit your application directly.
When was the Bilingual Customer Care Representative - Remote job at canoncanada posted?
This Bilingual Customer Care Representative - Remote position at canoncanada was posted on Feb 27, 2025. Apply as soon as possible — early applications are often reviewed first.
Bilingual Customer Care Representative - Remote
canoncanada
You'll be redirected to canoncanada's official application page on icims.