Bilingual Customer Service Representative
canoncanada· Service and Customer Support
About this role
Overview
Bilingual Customer Service Representative
Monday to Friday 8:30 am to 4:30 pm
- Do you have experience working in a customer service role?
- Are you comfortable spending the majority of your day on the phone?
- Do you have basic computer skills?
As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.
Responsibilities
Key Responsibilities:
- Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Maintain knowledge and awareness of all company policies and procedures
- Follow all current departmental procedures, processes and methodologies
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager; Other duties as required
Qualifications
To Succeed, you will need:
- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong "customer first" attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes
Why Join?
HYBRID WORK
- We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships, and more!
EMPLOYEE PERKS
- Free Coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events
Language requirement:
- In this job, you will be required to provide support nationally. As customers and work colleagues are spread out across Canada, both English and French (written and spoken) is needed for day-to-day responsibilities such as: respond to customer (internal and external) calls from other provinces, review documents generated in other provinces, etc... Therefore, you must be able to communicate verbally and in writing in both official languages
Frequently Asked Questions
Is the salary disclosed for the Bilingual Customer Service Representative position at canoncanada?
The salary for this Bilingual Customer Service Representative role at canoncanada is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Bilingual Customer Service Representative job at canoncanada remote?
Yes, this Bilingual Customer Service Representative position at canoncanada is remote, with team members based in Saint-Laurent, QC, CA. You can work from home or anywhere in the supported regions.
Is the Bilingual Customer Service Representative role at canoncanada full-time or part-time?
This is listed as a OTHER position. It is posted as a Bilingual Customer Service Representative role in the Service and Customer Support department at canoncanada.
Which team or department does the Bilingual Customer Service Representative at canoncanada belong to?
This Bilingual Customer Service Representative position is part of the Service and Customer Support department at canoncanada. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Customer Service Representative position at canoncanada?
Click the "Apply Now" button on this page. You will be redirected to canoncanada's official application portal hosted on icims where you can submit your application directly.
When was the Bilingual Customer Service Representative job at canoncanada posted?
This Bilingual Customer Service Representative position at canoncanada was posted on Nov 9, 2023. Apply as soon as possible — early applications are often reviewed first.
Bilingual Customer Service Representative
canoncanada
You'll be redirected to canoncanada's official application page on icims.