Junior Incident Manager (m/f/d)

Junior Incident Manager

About Yepoda

Clean K-Beauty Innovation. No compromises.

Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to.

Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day.

We’re looking for a Junior Incident Manager to join our Operational Excellence team and support the stability, reliability, and continuous improvement of our end-to-end business operations. You will play a key role in identifying, managing, and resolving operational incidents while helping us scale efficiently and sustainably.

Your Tasks

• Support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics).

• Monitor and identify disruptions in processes and escalate issues when needed.

• Drive structured incident management processes, ensuring clear communication, documentation, and post-mortems.

• Maintain incident logs, root cause documentation, and post-mortem analyses to support continuous improvement.

• Assist in defining and improving incident response workflows, SLAs, and escalation paths.

• Support the implementation of preventive measures and optimized SOPs to reduce recurring operational issues.

• Act as a reliable coordination point during incidents, ensuring stakeholders are aligned and informed.

Your Profile

• Education: Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.

• Experience: 1–2 years in operations, logistics, project coordination, or incident/support roles.

• Technical Skills: Proficiency in Excel or GSheets and familiarity with project management tools (e.g., Notion, Asana, Monday.com). ERP system knowledge is a plus.

• Soft Skills: Strong analytical, coordination, communication, and project management skills.

• Hands-on: Eager to learn, take on new challenges, and move the company forward.

What We Offer

• Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team.

• Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand.

• Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks.

• Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery.

• We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default.

• Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going!

• Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy.

Would you like to be part of the team? Then we'd love to hear from you! 🫰✨

Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English. Our Talent Acquisition team will review your application and get back to you as soon as possible.

At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.