Customer Solutions - AI Engineer

verisoul· Customer Experience
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📍 AustinFullTime💰 USD 180K–250K/yr

About this role

About Verisoul

Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult.

Our Trajectory (Last 12 Months):

  • 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers.

  • Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools.

  • Strong Backing: Raised $8.8M Series A

You and Your Role

You build AI systems that help customers succeed.
You turn manual customer workflows into automated, scalable software.

You sit between customers, AI, and product, with direct ownership over retention and expansion through automation.

What You’ll Do

  • Automate customer support. Build AI agents that resolve customer issues at scale.

  • Build customer facing AI agents. Support fraud investigations, analysis, reporting, and operations.

  • Deliver automated insights. Create self updating reports that prove ROI.

  • Own customer integrations. Work directly with customers and write code to solve real problems.

  • Operationalize AI. Turn manual CX work into production grade automation.

What You’ll Bring

  • 3 plus years engineering experience in product, platform, or automation roles.

  • Hands on AI experience with LLMs and agentic systems.

  • Full stack ability to build and ship production automation.

  • Automation mindset. You eliminate repetitive work with code.

  • Customer empathy. You translate pain into solutions.

Who You’ll Work With:

  • Customer Solutions Team: To identify the manual workflows that need automating.

  • Core Engineering: To access the data and APIs needed to power your agents.

Tech Stack: Python, TypeScript, LLMs (OpenAI/Anthropic), Vector DBs, Retool/Internal Tooling, GCP.

Compensation: $180,000 - $250,000 + Equity Grant

  • Base Salary: $140,000 - $180,000

  • Bonus: $30,000 - $60,000

  • Equity: 0.15% - 0.3% with 4-year vesting

  • Benefits: 401k match (4%)

Life At Verisoul

In office 5 days a week in Austin, Texas!

Benefits

  • Free Lunch - personalized your way

  • $10K Relocation Bonus

  • 100% Insurance Coverage

  • 4% 401K Match

  • Unlimited Vacation

  • Up to 20 days Remote Annually

  • Beautiful Office

Our Values

  1. All-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible—while having fun.

  2. Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done.

  3. First Principles Curiosity: Challenge assumptions with a beginner’s mind. Rethink the "current way," test new hypotheses, and focus on finding the truth—even if it means changing your mind.

Frequently Asked Questions

What is the salary for the Customer Solutions - AI Engineer role at verisoul?
The listed salary for this Customer Solutions - AI Engineer position at verisoul is USD 180K–250K/yr. This is an FullTime role.
Where is the Customer Solutions - AI Engineer position at verisoul located?
This Customer Solutions - AI Engineer role at verisoul is based in Austin. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Solutions - AI Engineer role at verisoul full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Solutions - AI Engineer role in the Customer Experience department at verisoul.
Which team or department does the Customer Solutions - AI Engineer at verisoul belong to?
This Customer Solutions - AI Engineer position is part of the Customer Experience department at verisoul. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Solutions - AI Engineer position at verisoul?
Click the "Apply Now" button on this page. You will be redirected to verisoul's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Solutions - AI Engineer job at verisoul posted?
This Customer Solutions - AI Engineer position at verisoul was posted on Dec 21, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Solutions - AI Engineer
verisoul · 💰 USD 180K–250K/yr
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You'll be redirected to verisoul's official application page on Ashby ATS.