Agent Operations

About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.

• Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.

• Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.

• Funding: We have raised $39M (Series A) from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

About the role

Reporting to the Head of Customers, this role owns the implementation, deployment and performance of Valerie's AI voice agents across our customers. You will be responsible for going deep with our customers in implementation to understand their clinical and operational workflows and tuning our agents to ensure we deliver on our goals.

This is a hands-on, cross-functional role. You need to be technically fluent, comfortable in direct customer relationships, and willing to own things end to end. You'll work closely with Customer Strategy and Engineering to close the loop between what customers need and the way our agents operate.

The ideal candidate is someone who tinkers until something works exactly right and likes the challenge of complex puzzles. You have high standards, low ego, and a bias toward figuring things out. You're equally comfortable digging into logs to debug a problem and sitting across from a practice manager explaining why something isn't working yet.

What You’ll Do

• Own Deployments End-to-End: Lead voice agent implementations from discovery through go-live. Scope workflows, configure agents, run tests, and stay accountable for performance post-launch.

• Tune and Improve: Monitor how our agents are performing, through conversation review and eval testing, and drive improvements with engineering

• Uncover Gaps through Data: Dive deep in our data, setting up reporting and investigating aberrations to improve our product performance, reliability and effectiveness.

• Identify Product Expansion Opportunities: Spot where voice can be improved, through new functionality or capabilities, based on deep knowledge of our technology and customer insights.

• Build the Playbook: Tune our process, not just our agents. Turn one-off solutions into repeatable processes so the team scales without losing quality.

About You

Experience:

• Previous experience in consulting, implementation, technical account management, solutions engineering, or a comparable analytical + technical customer-facing roles.

• Technical background: STEM degree or equivalent experience strongly preferred

• Experience in high-growth or ambiguity-heavy environments (startups, consulting) a strong plus.
  

Attributes:

• Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale.

• Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar.

• Technical Fluency: You can learn systems quickly, work through configuration without hand-holding, and speak credibly with both customers and engineering teams.

• Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.

• Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.

Compensation & Benefits

• Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO

• Be the opportunity engine and growth driver in an AI-native, high-growth startup