Business Coordinator

Overview

The American Stairlifts Business Coordinator takes a proactive approach to consumer business development. From turning leads into sales appointments and managing inbound call traffic to controlling the master business schedule and generating online review – the Business Coordinator is the primary driver of the inquiry-to-invoice customer journey.

Responsibilities

Inbound Call Management & Lead Follow-Up

Build rapport with customers through professionally answering calls and following up quickly on new sales leads - providing stairlift information, performing user needs assessments and winning appointments for the American Stairlifts sales team.

Team Scheduling & Coordination

Maintain the American Stairlifts master work schedule by coordinating sales appointments, service appointment, installations and warehouse pickups based on customer and Field Team availability.

Outbound Sales

Proactively communicate with American Stairlifts customers who are undecided about proceeding with a stairlift purchase, rental plan or service work via calls, texts and emails.

Review & Referral Generation

Connect with American Stairlifts customers after in-person touchpoints to verify quality of Field Team performance, ensure customer satisfaction, requests online reviews and generate business referrals.

Qualifications

Education and Experience:  

• Associate's degree in business administration (or related field) or equivalent experience and 2+ years inside sales/B2C-related sales experience required.
• Bachelor's degree in business administration or related field is preferred. 
• Experience with field sales/service organizations a plus.

Skills and Abilities: 

• Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.
• Create business-level written correspondence and verbally present information to internal and external customers.
• Requires job related software skills; proficiency with MS Office and the ability to operate a variety of standard office equipment.
• CRM /CSM experience preferred.
• Excellent written and oral communication skills: can properly represent the company and yourself.
• Strong customer focus: personable, observational, and intuitive.
• Superior organizational skills: ability to consistently coordinate personal and departmental work.
• Entrepreneurial: independent, self-motivated to succeed, works toward both personal and team goals.

Working Conditions/Physical Demands:

• Regular office environment
• While performing the duties of this job, the employee is regularly required to stand, move around, use hands to finger, handle, or touch; and talk or hear