Program Coach
About this role
Overview
The ProgramĀ CoachĀ ensures the successful delivery of high-quality Recovery CorpsĀ programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. This role fosters strong relationships withĀ sites, members, and internal teams toĀ maintainĀ program integrity, ensure compliance with AmeriCorps regulations, and achieve positiveĀ programĀ results.Ā
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We train AmeriCorps Members to serve in recovery organizations to offer peer support and project management to help expand capacity and make recovery possible for more people.
Responsibilities
Cohort & Member ManagementĀ
- Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of RecoveryCorps members.Ā
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- Monitor member performance, service hours, and professional growth; address concerns promptly and professionally.Ā Collaborate withĀ on-site supervisorĀ to manage member supervision, development, and performance.Ā
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- Plan,Ā facilitate,Ā and deliver member training sessions and onboarding activities.Ā
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- Facilitate and support career pathways in the sector, supporting members in their career pathways after their term of serviceĀ
Program & Site ImplementationĀ
- Serve as the primary operational contact for assigned Recovery Corps sitesĀ and site partners, building strong relationshipsĀ to ensure open, effective communication.Ā Ā
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- Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement.Ā A minimum of quarterly visits based on cohort size or supervisor/regional expectations.Ā
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- Partner withĀ content experts toĀ ensure program fidelity andĀ toĀ maximize outcomes.Ā
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- Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets andĀ provideĀ corrective guidance as needed.Ā
- Support continuous improvement byĀ identifyingĀ opportunities for program growth, expansion, and process enhancements.Ā
Recruitment & Community EngagementĀ
- Conduct RecoveryCorps member interviews, document notes, and make selection decisions for assigned regions.Ā
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- Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines.Ā
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- RepresentĀ AmpactĀ at community events, job fairs, and site visits to promote awareness and engagement with RecoveryCorps programs.Ā
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- Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team.
OtherĀ Duties asĀ AssignedĀ
Qualifications
Minimum EducationĀ
- High school diploma/GEDĀ required.Ā
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Minimum ExperienceĀ
- lived experience in recovery
- CPRS or equivalent state or national credential
- 3+ years of management in a recovery oriented nonprofit, or recovery sector
- Strong collaboration and partnership-building skills.Ā
- Excellent interpersonal and problem-solving abilities; able to mediate conflict and exercise sound judgment.Ā
- Skilled at managing multiple priorities in a fast-paced environment.Ā
- Organized, goal-oriented, and deadline-driven.Ā
- Professional communicator with strong listening, public speaking (preferred), and writing skills.Ā
- Results-driven, adaptable, and solution-focused.Ā
- High emotional intelligence and self-awareness.Ā
- Proficient in MS Office and Excel; database and video conferencing experience preferred.Ā
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Physical RequirementsĀ
AmpactĀ is committed to compliance with the Minnesota Human Rights Act and the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential function of their positions.Ā Ā
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This position requires the ability to:Ā
- Travel locally and statewide as needed to attend meetingsĀ
- Communicate effectively with people/groups in multiple settings within and outside the organizationĀ
- EffectivelyĀ utilizeĀ existing and emerging technology to achieve required resultsĀ
- TransportingĀ moderately heavy objects up to 25 poundsĀ
Benefits
Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k).
EEOC
Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.
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