Sales Operations Business Partner

Hi! I'm Tim 👋, Director of Commercial Operations here at WeTravel. I've spent my career aligning go-to-market teams, optimizing the processes and systems that drive revenue, and building performance discipline that fuels predictable growth across fast-growing organizations. At WeTravel, I'm focused on connecting our commercial functions, streamlining the customer journey, and creating the operational foundations that help our organization grow with confidence.

How We Work

The Sales Operations Business Partner, will be responsible for supporting WeTravel’s Sales Team and, as needed, other functional areas (Marketing, Finance, Product, etc.). This role will be assigned one or multiple Sales Leaders to partner with, and will provide governance, process management, and enablement to manage teams by partnering with Sales Leadership.

This is an individual contributor role that is mission critical to the success of our sales organization, and must always be focused on our customer, the Sales Leader, and Account Executive. To achieve that, you will work within an established cadence to create a relationship, understand the needs of managed team(s), share and analyze standard and custom reports, and be the go-to person to help create a frictionless selling environment (defined as maintaining sales policies, rep accountability, and suggesting process improvements).

This role must be comfortable operating within a standard sales tech stack, and use our systems to manage against our standard operating cadence. Including the use of all standard reports and dashboards to ensure data, pipeline, and forecast hygiene.

Skills/Responsibilities (Primary):

• Work with Sales Leaders to drive pipeline development/management and reliable forecasts.

• Ensures team(s) adherence to defined sales methodology

• Gathers and analyzes information from various business systems including HubSpot and Tableau to produce actionable ad hoc reporting

• Work within, and share perspective/analysis of corporate reports and dashboards against defined KPI’s

• Provides advice, guidance, and consolidation of materials for business reviews, account planning and forecasting.

• Responsible for Data integrity and quality (Accounts, Contacts, Opportunities, Leads). Must collaborate with data governance team and ensure that sales is doing their part to maintain data accuracy of information in HubSpot.com

• Provide ad hoc reporting or project work as needed by manager or partnered sales leader.

• Work closely with Sales Enablement to provide supplemental onboarding of new/existing sales staff. This person is also responsible to drive all reps and leaders through all training certification programs and escalating when certifications are not achieved.

• Responsible for validation of all transactions and managing the process of correction and escalation as needed.

• Manage lead flow through HubSpot, and provide guidance on lead follow-up by defined SLA’s and KPI’s

Skills/Responsibilities (Secondary):

• Work cross-functionally and be a team representative, up to and including lead on projects as needed.

• Excellent interpersonal and leadership skills, with the ability to work in a matrix organization, managing multiple projects while effectively communicating results/outcomes to cross-functional teams.

• Highly developed communication and interpersonal skills with the ability to influence and persuade through personal credibility, integrity, and professionalism

• An aptitude for using CRM platforms to provide creative solutions to business challenges and opportunities

• Excellent written and oral communication skills

• Customer focus

Why You Should Apply:

If the below attributes sound like you, then this is the role for you!

• Logical Thinker – ability to solve problems quickly by identifying solution options and applying appropriate criteria to develop recommendations

• Ability to prioritize workload and drive deliverables based on priority, and ensure effectively communicated

• A talent and desire to create efficiency and opportunity through business process improvement

• Dealing with ambiguity - Can effectively cope with change; can decide and act without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty

• Composure - Is cool under pressure; can handle stress; is not knocked off balance by the unexpected.

Technical Competencies

• Participate within new functionality user acceptance testing

• Solution Architecture, Business Process Analysis & Design, and Planning- associated with strategy and program execution

On a Weekly Basis You Will Find Yourself

• Serve as the strategic business partner to Sales leadership, owning leading indicators, forecast integrity/metrics, pipeline health, corporate and ad hoc reporting and revenue risk visibility across segments and regions.

• Work within the broader Commercial Operations team to drive lead-to-cash optimization by aligning sales process, CRM, and customer journey stages to improve conversion rates, margin visibility, and forecast accuracy.

• Translate data into action by delivering executive-level insights on coverage, productivity, win rates, pricing trends, and capacity planning.

• Work within the broader Commercial Operations team to identify and eliminate revenue friction across tools, workflows, and handoffs, ensuring strong CRM adoption, clean data governance, and scalable operating discipline.

• Partner cross-functionally with Marketing, Finance, and Customer Success to align process, system utilization, KPIs, attribution, headcount planning, and performance metrics against any defined targets.

Education & Experience Required

• Bachelor’s degree or equivalent experience

• 3-5+ years of experience in Sales Operations, Sales Support, or Business Operations

• Experience in SaaS a plus

• Experience with business analysis

• Experience with CRM programs (Salesforce.com, HubSpot, Sugar),

• Skilled at using data to understand and implement system user requirements that drive business priorities.

• Strong problem-solving skills, sound judgement, and ability to effectively influence decision-making.

• Proven experience participating in cross-functional teams and/or other significant complex projects.

• Excellent interpersonal and communication skills (both verbally and written).

• Attention to detail, excellent organizational and time management skills.

• Motivated, self-starter with strong attention to detail

• Innovative problem solving, analytical, and execution skills

• Excellent organization, communication, presentation, and interpersonal skills

• Travel is not required, but might be needed from time to time

Benefits

• Attractive compensation

• Full-time - Fixed Term Contract (as International Contractor).

• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.

• Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.

• Work remotely for a maximum of 4 weeks per calendar year.

• Extensive paid family leave.

• Three paid volunteer days per year — take time to give back to causes you care about, on us.

• 2-week cross-functional onboarding program.

• Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.

• Join an international, travel-loving team with a passion for adventure and innovation.

Equal Opportunities

WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity and believe you're a good fit, we encourage you to apply and join us in transforming the travel industry!