Resident Liaison Officer

Role Overview

In a Nutshell…

We have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full-time role is central to ensuring residents are actively involved, well-informed, and supported throughout the regeneration journey. You will work closely with local authorities, partners and community to manage the decant procedure with care and professionalism, helping to build trust and deliver a positive experience for all affected households.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Company car, car allowance or travel allowance
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Experience in resident liaison, community engagement, or customer service within housing, regeneration, or construction
• High levels of empathy and resilience to be able to handle sensitive and challenging situations with residents
• Strong understanding of construction processes and how they impact residents during regeneration and decant phases
• Solid knowledge of decant procedures and partnership working
• Excellent communication and interpersonal skills, with the ability to manage sensitive conversations
• Proven ability to work across multiple projects and with diverse stakeholders
• Highly organised, with strong problem-solving skills
• Proficient in Microsoft Office and CRM systems

More about the Resident Liaison Officer role…

• Develop and implement tailored communication plans for regeneration projects.
• Serve as the main point of contact for residents, ensuring timely and transparent updates on the construction programme.
• Organise resident meetings, community events, and feedback sessions.
• Support the planning and execution of the decant process, ensuring compliance with policy and sensitivity to resident needs.
• Coordinate with housing partners to support relocation progress.
• Provide support to partnerships throughout the move, including frequent liaison and logistical planning.
• Build and maintain strong working relationships with local authorities, housing associations, and community organisations.
• Act as a liaison between Vistry Homes and external partners to ensure alignment and collaboration.
• Represent Vistry Homes at stakeholder meetings and forums.
• Share best practices and provide support to other regeneration projects across the region.
• Support regional teams in delivering consistent resident engagement strategies.
• Contribute to the development of regional policies and procedures related to decant and liaison work.
• Maintain accurate records of resident interactions, decant progress, and partnership activities.
• Prepare regular reports for internal and external stakeholders.
• Identify risks and recommend mitigation strategies to ensure smooth delivery.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.

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