Experience Specialist

Overview

Experience SpecialistWaverly Family MedicineShift/Schedule: Full-Time | 7:30 AM – 5:00 PM | 4 Days per Week

Waverly Family Medicine is looking for an Experience Specialist to help create a welcoming, positive experience for every patient who walks through our doors. As the first point of contact for many patients and visitors, you'll play an important role in ensuring each interaction is friendly, efficient, and supportive.

This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. You'll work closely with patients, providers, and team members to support smooth daily operations and contribute to a positive healthcare experience.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Welcome patients and visitors while providing outstanding customer service
• Assist with patient check-in, check-out, and registration processes
• Answer incoming calls and direct inquiries to the appropriate team members
• Help patients complete forms and navigate insurance and payment processes
• Provide information about services, appointments, and clinic procedures
• Keep patients and families informed about wait times and scheduling updates
• Maintain accurate patient information and documentation within electronic records systems
• Address routine questions and concerns while escalating complex issues when needed
• Protect patient privacy and support compliance with confidentiality standards

Qualifications

Education: 

• High School Diploma or equivalent required. 

Experience: 

• Previous customer service experience in hospital or healthcare setting preferred.