Patient Experience Specialist
probablygenetic
🌍 RemoteFullTime💰 USD 80K–100K/yr
Patient Experience Specialist
unitypoint· Patient Experience
About this role
Overview
The Patient Experience Specialist supports the implementation and continuous improvement of patient experience strategies and initiatives to provide exceptional experiences. This role partners with leaders and team members to enhance the patient and family experience through education, data analysis and research, improvement initiatives, communication strategy, reward and recognition and patient engagement, working to ensure continued trust in UnityPoint Health.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
• Expect paid time off, parental leave, 401K matching and an employee recognition program. • Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Join our team of experts and make a difference with UnityPoint Health.
Responsibilities
Performance Improvement
- Support departments in developing improvement plans
- Analyze and develop industry best practices
- Execute experience mapping activities
- Develop and lead experience projects for assigned service area in alignment with system objectives
- Partner with leaders and team members to hardwire patient-centered foundational behaviors
- Facilitate education focused on patient experience best practices and organizational values
- Support patient experience improvement initiatives
Feedback Analysis And Reporting
- Monitor and interpret data from patient experience surveys, complaints and grievances, and external sources
- Design and distribute reports and presentations to communicate trends and insights
- Identify key drivers of experience and analyze industry best practice
Patient Engagement
- Engage Patient & Family Advisory Councils (PFACs)
- Elevate the voice of the patient across the organization to inform decision-making and education
- Participate in quality and patient experience committees
- Proactively engage patients, families and team members throughout their care experience
- Escalate concerns to appropriate departments and leaders, facilitating information gathering, investigation, improvement and resolution
Qualifications
Education:
Bachelors Degree Required - in healthcare administration, social work, nursing, communication or related field
Masters Degree Preferred
Work Experience:
2 years required - healthcare and/or customer service experience
Frequently Asked Questions
Is the salary disclosed for the Patient Experience Specialist position at unitypoint?
The salary for this Patient Experience Specialist role at unitypoint is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Experience Specialist position at unitypoint located?
This Patient Experience Specialist role at unitypoint is based in Cedar Rapids, IA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Experience Specialist role at unitypoint full-time or part-time?
This is listed as a OTHER position. It is posted as a Patient Experience Specialist role in the Patient Experience department at unitypoint.
Which team or department does the Patient Experience Specialist at unitypoint belong to?
This Patient Experience Specialist position is part of the Patient Experience department at unitypoint. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Experience Specialist position at unitypoint?
Click the "Apply Now" button on this page. You will be redirected to unitypoint's official application portal hosted on icims where you can submit your application directly.
When was the Patient Experience Specialist job at unitypoint posted?
This Patient Experience Specialist position at unitypoint was posted on Jun 12, 2024. Apply as soon as possible — early applications are often reviewed first.
Patient Experience Specialist
unitypoint
You'll be redirected to unitypoint's official application page on icims.