Customer Insights Manager

cygnify· Cygnify
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📍 SingaporeFullTime

About this role

We are partnering with a Telecom company who is looking for a Customer Insights Manager to lead the Voice of Customer program and drive data-driven improvements in customer experience. This role will uncover customer needs, analyze feedback and research data, and translate insights into actionable recommendations for digital products and services.

Key Responsibilities

  • Lead and manage Voice of Customer programs, including NPS, CSAT, and CES

  • Analyze quantitative and qualitative customer feedback to identify key experience issues and opportunities

  • Translate insights into actionable recommendations to improve digital products, services, and customer journeys

  • Track and report on customer experience metrics and business impact

  • Create executive dashboards, reports, and presentations to share insights with leadership

  • Work closely with Product, Marketing, Operations, Data, and Technology teams to drive customer-focused improvements

  • Lead initiatives to close the customer feedback loop and address key pain points

  • Promote customer-centric decision making and best practices across the organization

Requirements

  • Bachelor’s or Master’s degree in Business, Data Analytics, Psychology, Design, or related field

  • 3–5 years of experience in customer insights, customer experience, or analytics roles

  • Experience managing NPS or Voice of Customer programs

  • Strong data analysis and insight generation skills

  • Experience with data visualization and feedback tools (e.g., Tableau, Power BI, Qualtrics, Medallia)

  • Strong communication and presentation skills, with the ability to influence stakeholders

  • Customer-focused mindset with a passion for improving customer experience

Frequently Asked Questions

Is the salary disclosed for the Customer Insights Manager position at cygnify?
The salary for this Customer Insights Manager role at cygnify is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Insights Manager position at cygnify located?
This Customer Insights Manager role at cygnify is based in Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Insights Manager role at cygnify full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Insights Manager role in the Cygnify department at cygnify.
Which team or department does the Customer Insights Manager at cygnify belong to?
This Customer Insights Manager position is part of the Cygnify department at cygnify. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Insights Manager position at cygnify?
Click the "Apply Now" button on this page. You will be redirected to cygnify's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Insights Manager job at cygnify posted?
This Customer Insights Manager position at cygnify was posted on Mar 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Insights Manager
cygnify
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