E11EVEN - Engineering Operations Manager

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

Step into the heartbeat of innovation and precision at E11EVEN Club Hotel and Residences. As Engineering Manager, you’ll be the driving force behind the flawless operation of our property infrastructure, ensuring every detail reflects the uncompromising standards of luxury and performance that define our brand. In this role, you’ll oversee the day-to-day operations of the engineering department, maintaining peak efficiency and safety across all systems.  Your leadership will safeguard the integrity of our property while delivering an environment where guests and residents experience comfort, sophistication, and reliability at every turn. If you’re ready to lead with precision and elevate engineering into an art form, this is your stage.

Responsibilities

• Oversee daily engineering operations, ensuring all property systems, equipment, and grounds are maintained to the highest standards of safety and performance.
• Assist in developing and implementing plans for preventative maintenance and asset preservation.
• Ensure full compliance with local, state, and federal regulations, as well as ADA requirements.
• Supervise, train, and motivate engineering staff in customer service, safety protocols, and standard operating procedures.
• Create and manage departmental schedules, budgets, and financial forecasts; participate in monthly profit/loss reviews.
• Implement and monitor emergency and life safety systems, ensuring inspections and certifications meet brand standards.
• Lead energy conservation initiatives and sustainability programs.
• Respond promptly to maintenance requests and alarms, taking immediate action to resolve issues.
• Review guest feedback and ensure timely resolution of any engineering-related concerns.
• Manage vendor contracts and oversee special projects or renovations as needed.
• Actively participate in safety committees and support all property-wide programs.

Qualifications

• Minimum of 3 years of supervisory or lead mechanic experience in a hotel or related field; technical certification with at least 1 year of leadership experience accepted.
• Stationary Engineer’s license if required by local regulations.
• Strong technical expertise in HVAC, electrical, plumbing, boiler operations, and general maintenance.
• High school diploma or equivalent required; advanced technical training preferred.
• Ability to lift and move heavy objects (up to 100 lbs occasionally, 50 lbs frequently).
• Proven ability to lead teams, prioritize tasks, and manage multiple projects under tight deadlines.
• Exceptional verbal and written communication skills with a professional, service-oriented approach.
• Strong problem-solving skills and ability to remain calm and decisive in high-pressure situations.
• Commitment to safety standards, compliance, and maintaining confidentiality.
• Flexibility to work extended hours as business needs require.