Assistant Service Manager - Land Rover Albuquerque

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Assistant Service Manager Job Description Land Rover Albuquerque 

 

Overview

Land Rover Albuquerque is part of the rapidly growing Group 1 Automotive family, a leader in automotive retail. We are seeking an experienced and motivated Assistant Service Manager to support our service operations and help deliver an exceptional customer experience.

 

Benefits

We offer a competitive compensation package and comprehensive benefits, including:

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Ongoing Training and Career Advancement Opportunities
• Professional and Team-Oriented Work Environment

Responsibilities

• Assist in managing daily service department operations and service drive workflow.
• Support, coach, and develop service department employees to maximize performance and customer satisfaction.
• Help establish and achieve departmental sales, productivity, CSI, and profitability goals.
• Monitor daily production and sales performance and maintain required reports.
• Foster strong customer relationships to encourage retention and referrals.
• Address customer concerns promptly and professionally.
• Ensure repair orders are handled efficiently and quality repair procedures are followed.
• Coordinate technician training and support ongoing development initiatives.
• Stay informed on manufacturer updates, products, and service procedures.
• Maintain a safe, organized, and compliant work environment.
• Ensure service department operations comply with federal, state, and local regulations, including OSHA and hazardous waste requirements.
• Demonstrate Group 1 Automotive's values in all interactions with customers, employees, and business partners.
• Perform additional duties as assigned.

Qualifications

• Minimum of 2 years of experience in an automotive service department.
• Prior leadership or supervisory experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Self-motivated with the ability to work independently and drive results.
• Comfortable working in a performance-based environment.
• Positive attitude, professional demeanor, and strong work ethic.
• Ability to thrive in a process-driven environment.
• High School Diploma or equivalent required.
• Valid driver's license with an acceptable driving record.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.