Service Technician III

cedarfair· Information Technology
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📍 San Antonio, TX, USFULL TIME

About this role

Overview

Service Technician III (Full Time)

 

 

Department: Information TechnologyPay: $25/hr.Location: San Antonio, TXEmployment Type: Full Time

 

 

What We Provide: 

 

This is a Full-Time, year-round position at Six Flags Fiesta Texas, in San Antonio, TX. It features an hourly rate of $25/hour with a generous benefits package which includes Medical, Dental, Vision, Paid Time Off (Vacation, Sick Time, Holidays, Bereavement, and Jury Duty), 401K with matching, disability and other insurance benefits. Also included are perks such as park memberships, FREE entry to any Six Flags Park, additional complimentary tickets for friends and family, discounts on food and merchandise, Dayforce Wallet and bi-weekly pay.

Responsibilities

As a Service Technician III at Six Flags Fiesta Texas, you will provide advanced technical support for end users by diagnosing, troubleshooting, and resolving complex hardware, software, and network issues. Serves as a technical lead within the Service Desk, ensuring timely response to requests while mentoring junior team members and supporting operational excellence.

 

  • Monitor Service Desk communication channels and respond to service requests and incidents in a timely manner. Accurately document, track, and update tickets throughout their lifecycle in the ticketing system.
  • Serve as a mentor to junior technicians, providing guidance on ticket handling processes, troubleshooting techniques, and service standards.
  • Independently install, configure, support, and upgrade computers, POS workstations, and associated peripherals and software. Develop and maintain system imaging standards and software deployment packages.
  • Troubleshoot and resolve complex Level II/III technical issues related to hardware, software, and network systems. Conduct in-depth research as needed and escalate high-impact or critical issues to senior support teams.
  • Assist park and corporate IT teams with complex technical projects and initiatives. Complete assigned projects independently, ensuring requirements and deadlines are met or exceeded.
  • Manage user system access, ensuring appropriate approvals are obtained, documented, and maintained in compliance with company standards.
  • Lead Service Desk-related projects, ensuring all deliverables meet established requirements, timelines, and quality expectations.
  • Act as a technical liaison between IT, park departments, and associates, providing clear communication and professional support at all times. Represent senior IT staff as needed in their absence.
  • Support onboarding and training of new hires through structured documentation and hands-on guidance to ensure successful integration into the team.

Qualifications

  • Advanced knowledge of hardware, software, and network troubleshooting
  • Strong problem-solving and analytical skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills
  • Leadership ability with experience mentoring or training others preferred
  • Strong knowledge of:
    • Windows- based environments and endpoint support 
    • Network and infrastructure systems
    • Enterprise AV and integrated technology environments

 

Preferred Qualifications:

  • Experience with Q-SYS, Ride Audio, nWare, and Avigilon systems
  • Experience supporting AV-enabled environments and camera systems
  • Familiarity with IT service management practices
  • Relevant certifications (CompTIA, Microsoft, Cisco, ITIL)

Frequently Asked Questions

Is the salary disclosed for the Service Technician III position at cedarfair?
The salary for this Service Technician III role at cedarfair is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Technician III position at cedarfair located?
This Service Technician III role at cedarfair is based in San Antonio, TX, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Technician III role at cedarfair full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Service Technician III role in the Information Technology department at cedarfair.
Which team or department does the Service Technician III at cedarfair belong to?
This Service Technician III position is part of the Information Technology department at cedarfair. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Technician III position at cedarfair?
Click the "Apply Now" button on this page. You will be redirected to cedarfair's official application portal hosted on icims where you can submit your application directly.
When was the Service Technician III job at cedarfair posted?
This Service Technician III position at cedarfair was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Technician III
cedarfair
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