Service Technician III

cedarfair· Information Technology
Apply Now ↗
📍 Buena Park, CA, USFULL TIME

About this role

Overview

$22.63 / hour

 

 

Six Flags Entertainment is seeking a Service Technician III at Knott's Berry Farm in Buena Park, CA. The Service Technician III, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.  

Responsibilities

  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
  • Triage Level II and Level III trouble tickets
  • Resolve Network switch and connectivity issues
  • Collaborate with development staff to recreate problems in the test environment
  • Verify issue resolution on the customer’s behalf
  • Verify with the customer that the issue has been resolved and update the ticketing system
  • Interface with infrastructure, database, and development personnel
  • Communicate plan, progress, and issues in a timely manner
  • Actively contribute to ongoing process improvement
  • Actively contribute to ongoing documentation of systems and processes
  • Performs other duties or special projects as assigned
  • Ability to complete multiple simultaneous projects in a timely manner
  • Other duties to be assigned.

 

 

SCOPE & IMPACT:  The Service Technician III has a wide range of responsibility for information technology systems in Six Flags. Performs multiple duties that support the hardware, software and networks as needed for all computers and servers. Provides guidance and assistance to seasonal staff.

Qualifications

  • Bachelor’s degree from a four-year college or university preferred.
  • 3+ year’s customer support/help desk, PC Technician experience.
  • Working knowledge of MS operating systems and applications.
  • A+, Network+, MCP or equivalent certifications or experience required.
  • Point of Sale software or hardware experience preferred.
  • Ticketing system software and hardware experience preferred.
  • Telecom hardware and software a plus.
  • Must have a good command of the English language in order to provide effective phone, desk-side, and email support

 

We offer a generous benefits package to our employees including medical/dental/vision/life insurance, 401(k) with match, retirement savings plan, Paid Time Off, wellness programs, FREE Admissions to ALL of our Six Flags Parks, and much more! 

 

Frequently Asked Questions

Is the salary disclosed for the Service Technician III position at cedarfair?
The salary for this Service Technician III role at cedarfair is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Technician III position at cedarfair located?
This Service Technician III role at cedarfair is based in Buena Park, CA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Technician III role at cedarfair full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Service Technician III role in the Information Technology department at cedarfair.
Which team or department does the Service Technician III at cedarfair belong to?
This Service Technician III position is part of the Information Technology department at cedarfair. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Technician III position at cedarfair?
Click the "Apply Now" button on this page. You will be redirected to cedarfair's official application portal hosted on icims where you can submit your application directly.
When was the Service Technician III job at cedarfair posted?
This Service Technician III position at cedarfair was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Technician III
cedarfair
Apply for this role ↗

You'll be redirected to cedarfair's official application page on icims.