Service Technician II

cedarfair· Information Technology
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📍 Buena Park, CA, USFULL TIME

About this role

Overview

$20.29 / hour

 

 

Six Flags Entertainment is seeking a Service Technician II at Knott's Berry Farm in Buena Park, CA. The Service Technician II, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.  

Responsibilities

  • Monitors Service Desk communication channels. Responds and records service requests and incidents in the ticketing System. Updates tickets with appropriate information throughout
  • Installs, supports, and upgrades computers, POS workstations, and associated peripherals and software. May create software installation packages or images. the ticket life-cycle.
  • Troubleshoots and resolves routine to somewhat complex level one/two hardware, software, and network issues. Escalates complex and/or high priority issues to the appropriate support groups for resolution.   
  • Assist senior park and corporate IT staff as needed and directed
  • Provides user systems access. Ensures appropriate approval is provided and documented.  
  • May lead service desk related projects.
  • Acts as a technical liaison between IT and guests and other associates.
  • Always acts in a professional and respectful manner.

 

SCOPE & IMPACT:  The Service Technician II has a wide range of responsibility for information technology systems in Six Flags. Performs multiple duties that support the hardware, software and networks as needed for all computers and servers. Provides guidance and assistance to seasonal staff.

Qualifications

·        Vocational Degree in IT or equivalent work experience.

·        1-2 years’ experience in IT Support

·        Ability to work nights, weekends and holiday periods to meet business needs.

·        Certificate CompTIA A+ or Network+ preferred

·        Valid Driver’s License required

 

We offer a generous benefits package to our employees including medical/dental/vision/life insurance, 401(k) with match, retirement savings plan, Paid Time Off, wellness programs, FREE Admissions to ALL of our Six Flags Parks, and much more! 

 

Frequently Asked Questions

Is the salary disclosed for the Service Technician II position at cedarfair?
The salary for this Service Technician II role at cedarfair is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Technician II position at cedarfair located?
This Service Technician II role at cedarfair is based in Buena Park, CA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Technician II role at cedarfair full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Service Technician II role in the Information Technology department at cedarfair.
Which team or department does the Service Technician II at cedarfair belong to?
This Service Technician II position is part of the Information Technology department at cedarfair. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Technician II position at cedarfair?
Click the "Apply Now" button on this page. You will be redirected to cedarfair's official application portal hosted on icims where you can submit your application directly.
When was the Service Technician II job at cedarfair posted?
This Service Technician II position at cedarfair was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Technician II
cedarfair
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