E-commerce Customer Support Specialist

hirehangar· Clients
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🌍 Remote📍 Argentina - Buenos Aires📍 Chile - Santiago📍 Columbia - Medellín📍 Ethiopia - Addis Ababa📍 Mexico - Mexico City📍 Morocco - Casablanca📍 Morocco - Rabat📍 Panama - Panama City📍 Peru - Lima📍 Philippines - Davao City📍 South Africa - Cape Town📍 South Africa - JohannesburgContract💰 USD 2K–2K/yr

About this role

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Job Title: E-commerce Customer Support Specialist

Location: Remote
Time Zone: US Time Zones (EST–PST)

Role Overview

We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.

Key Responsibilities

  • Handle customer inquiries related to products, orders, payments, returns, and exchanges

  • Provide clear, accurate, and empathetic support via email and chat

  • Maintain detailed ticket documentation and customer records

  • Collaborate with Operations and Fulfillment teams to resolve issues

  • Follow established support processes and quality standards

  • Identify opportunities to improve customer experience and support workflows

Required Qualifications

  • Experience providing customer support for e-commerce or online retail businesses

  • Strong written communication and problem-solving skills

  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

  • Ability to manage multiple tickets and priorities effectively

  • Customer-first mindset with attention to detail

Preferred Qualifications

  • Experience working with international customers

  • Familiarity with CRM or helpdesk systems

  • Experience contributing to FAQs or help center content

Tools & Technology

  • Support Platforms: Zendesk, Gorgias, Freshdesk

  • E-commerce Platforms: Shopify or similar

  • Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Frequently Asked Questions

What is the salary for the E-commerce Customer Support Specialist role at hirehangar?
The listed salary for this E-commerce Customer Support Specialist position at hirehangar is USD 2K–2K/yr. This is a remote Contract role.
Is the E-commerce Customer Support Specialist job at hirehangar remote?
Yes, this E-commerce Customer Support Specialist position at hirehangar is remote, with team members based in Argentina - Buenos Aires, Chile - Santiago, Columbia - Medellín, Ethiopia - Addis Ababa, Mexico - Mexico City, Morocco - Casablanca, Morocco - Rabat, Panama - Panama City, Peru - Lima, Philippines - Davao City, South Africa - Cape Town, South Africa - Johannesburg. You can work from home or anywhere in the supported regions.
Is the E-commerce Customer Support Specialist role at hirehangar full-time or part-time?
This is listed as a Contract position. It is posted as a E-commerce Customer Support Specialist role in the Clients department at hirehangar.
Which team or department does the E-commerce Customer Support Specialist at hirehangar belong to?
This E-commerce Customer Support Specialist position is part of the Clients department at hirehangar. See the full job description for more information about the team structure and responsibilities.
How do I apply for the E-commerce Customer Support Specialist position at hirehangar?
Click the "Apply Now" button on this page. You will be redirected to hirehangar's official application portal hosted on ashby where you can submit your application directly.
When was the E-commerce Customer Support Specialist job at hirehangar posted?
This E-commerce Customer Support Specialist position at hirehangar was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
E-commerce Customer Support Specialist
hirehangar · 💰 USD 2K–2K/yr
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You'll be redirected to hirehangar's official application page on Ashby ATS.