Remote E-commerce Support Agent (AI Tools)

hirehangar· Clients
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🌍 Remote📍 Argentina - Buenos Aires📍 Chile - Santiago📍 Columbia - Medellín📍 Mexico - Mexico City📍 Morocco - Casablanca📍 Morocco - Rabat📍 Panama - Panama City📍 Papua New Guinea - Port Moresby📍 Peru - Lima📍 South Africa - Cape Town📍 South Africa - JohannesburgContract💰 USD 2K–2K/yr

About this role

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Remote E-commerce Support Agent (AI Tools)

Location: Remote
Time Zone: US Time Zones (EST–PST)

Role Overview

We are hiring a Remote E-commerce Support Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.

Key Responsibilities

  • Respond to customer inquiries related to orders, returns, refunds, and shipping

  • Use AI tools to assist with response drafting and ticket categorization

  • Manage high-volume support queues across email and chat

  • Ensure accurate and empathetic customer communication

  • Update customer and order records within support and e-commerce systems

  • Identify recurring issues and flag trends to the broader team

Required Qualifications

  • Previous experience supporting customers in an e-commerce environment

  • Practical experience using AI tools to assist with written customer communication

  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

  • Strong multitasking and prioritization skills

  • Comfort working with high ticket volumes and repetitive workflows

Preferred Qualifications

  • Experience with Shopify, WooCommerce, or similar platforms

  • Familiarity with customer support metrics such as CSAT and response times

  • Experience supporting omnichannel customer service operations

Tools & Technology

  • E-commerce Platforms: Shopify, WooCommerce, or similar

  • Support Tools: Gorgias, Zendesk, Intercom

  • AI Tools: ChatGPT, AI-powered support assistants

  • Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Frequently Asked Questions

What is the salary for the Remote E-commerce Support Agent (AI Tools) role at hirehangar?
The listed salary for this Remote E-commerce Support Agent (AI Tools) position at hirehangar is USD 2K–2K/yr. This is a remote Contract role.
Is the Remote E-commerce Support Agent (AI Tools) job at hirehangar remote?
Yes, this Remote E-commerce Support Agent (AI Tools) position at hirehangar is remote, with team members based in Argentina - Buenos Aires, Chile - Santiago, Columbia - Medellín, Mexico - Mexico City, Morocco - Casablanca, Morocco - Rabat, Panama - Panama City, Papua New Guinea - Port Moresby, Peru - Lima, South Africa - Cape Town, South Africa - Johannesburg. You can work from home or anywhere in the supported regions.
Is the Remote E-commerce Support Agent (AI Tools) role at hirehangar full-time or part-time?
This is listed as a Contract position. It is posted as a Remote E-commerce Support Agent (AI Tools) role in the Clients department at hirehangar.
Which team or department does the Remote E-commerce Support Agent (AI Tools) at hirehangar belong to?
This Remote E-commerce Support Agent (AI Tools) position is part of the Clients department at hirehangar. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Remote E-commerce Support Agent (AI Tools) position at hirehangar?
Click the "Apply Now" button on this page. You will be redirected to hirehangar's official application portal hosted on ashby where you can submit your application directly.
When was the Remote E-commerce Support Agent (AI Tools) job at hirehangar posted?
This Remote E-commerce Support Agent (AI Tools) position at hirehangar was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Remote E-commerce Support Agent (AI Tools)
hirehangar · 💰 USD 2K–2K/yr
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You'll be redirected to hirehangar's official application page on Ashby ATS.