Operations Manager (Dallas Training & Support Center)

About JETSET Pilates Franchising At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. Position Overview The Operations Manager oversees the day-to-day operations, programming, and experience delivery of JETSET’s Support & Training Center (and Company HQ) in the Wynwood neighborhood in Miami, FL. This facility hosts a wide range of programs—including franchisee prospect Confirmation Days, franchisee training, instructor development, operational readiness sessions, internal team meetings, and future vendor/contractor training—serving as the core learning hub for the network. Reporting directly to the Director of Learning & Development, this role collaborates with Product & Talent, Support & Services, Field Marketing, Real Estate & Construction, and other HQ teams to ensure every training is executed with excellence and creates an experience that franchisees and studio teams genuinely want to return to. This person owns the operational rhythms, scheduling, onsite environment, communications, and administrative systems that bring the Support & Training Center to life. The ideal candidate is an organized operator with strong program management instincts, a service mindset, and the ability to coordinate across multiple departments. They thrive in environments where structure, hospitality, and operational excellence intersect.