Customer Success Reporting Analyst
mamamoney· Operations
About this role
Who we are:
Mama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond. What started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send, save, and manage money — on their own terms, at a socially fair price.
Mama HQ is in beautiful Cape Town, South Africa. We're 150 people strong (and counting), representing 19 countries across Africa, Asia, the UK, and Europe. From remittances to a growing range of financial products, everything we build is in service of people who deserve better. Our culture reflects that same commitment. We look after our team the way we want them to look after our customers. "Just be lekker!" means we trust our talented, diverse people to do what's right and make it happen — simply and with heart.
We've earned a few accolades, built lasting partnerships, and grown our reach in ways we're proud of. We've had good times and tough times, but our focus has never shifted. People over profit, always.
We're looking for a Customer Success Reporting Analyst to help us turn data into actionable insights that improve customer experience and operational performance. In this role, you'll be responsible for reporting, dashboard development, workforce management support, Zendesk administration, and identifying opportunities to improve processes through data, and automation.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Reporting Analyst position at mamamoney?
The salary for this Customer Success Reporting Analyst role at mamamoney is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Reporting Analyst position at mamamoney located?
This Customer Success Reporting Analyst role at mamamoney is based in Cape Town, ZA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Reporting Analyst role at mamamoney full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Reporting Analyst role in the Operations department at mamamoney.
Which team or department does the Customer Success Reporting Analyst at mamamoney belong to?
This Customer Success Reporting Analyst position is part of the Operations department at mamamoney. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Reporting Analyst position at mamamoney?
Click the "Apply Now" button on this page. You will be redirected to mamamoney's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Reporting Analyst job at mamamoney posted?
This Customer Success Reporting Analyst position at mamamoney was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Reporting Analyst
mamamoney
You'll be redirected to mamamoney's official application page on Lever.