Customer Success Manager
sonatype· Customer Success - Direct - CSE
About this role
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.
As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.
More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.
Sonatype is privileged to work with customers who rely on us to improve the quality, security, and speed of their software development lifecycle. Customer Success at Sonatype is outcomes-driven, technically credible, and growth-oriented.
As a Customer Success Manager, you will engage a portfolio of customers through a scaled engagement model, using structured lifecycle motions and data signals to prioritize the right outreach at the right time. Your goal is to accelerate time-to-value, drive adoption and measurable outcomes, increase renewal confidence, and surface growth opportunities in partnership with the broader account team.
This role is not intended to be reactive “shadow support.” You will be expected to deliver proactive, outcomes-driven guidance—knowing when to pull in deeper subject-matter expertise—while maintaining disciplined execution and consistent customer leadership.
A defining expectation of this role is the use of GenAI reflexively. You are expected to use GenAI tools as a thought partner to improve the quality, clarity, and strategic rigor of your analysis, planning, and communication—while validating outputs and applying sound judgment.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at sonatype?
The salary for this Customer Success Manager role at sonatype is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Manager job at sonatype remote?
Yes, this Customer Success Manager position at sonatype is remote, with team members based in UK - Remote. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager role at sonatype full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Manager role in the Customer Success - Direct - CSE department at sonatype.
Which team or department does the Customer Success Manager at sonatype belong to?
This Customer Success Manager position is part of the Customer Success - Direct - CSE department at sonatype. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at sonatype?
Click the "Apply Now" button on this page. You will be redirected to sonatype's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Manager job at sonatype posted?
This Customer Success Manager position at sonatype was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
sonatype
You'll be redirected to sonatype's official application page on Lever.