Customer Relationship Specialist

Be yourself at Protolabs  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.    Why Protolabs?  We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home.  Join our team as a Customer Relationship Specialist!   This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.   The Customer Relationship Specialist owns relationships with a portfolio of customers to drive retention, satisfaction, and revenue growth. The role will focus on identifying actions and directions that support all customers and aligning processes to support the customer experience throughout the lifecycle. This role is responsible for fostering and maintaining customer relationships by making the production order process seamless as possible for the entire customer base, which includes building strong working relationships cross-functionally. You will be the primary point of contact for day-to-day inquiries, orders, and post-sales support, partnering closely with sales, applications engineering, operations, and customer success to deliver an exceptional, proactive customer experience.