Customer Success Associate – Scale
sophos· Customer Success
About this role
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Sophos is seeking a proactive and motivated Scale Customer Success Associate to drive value to our “tech-touch” customer experience for a large number of customers in EMEA. In this role, you’ll deliver strategic customer engagement through 1:1and 1:many communications, connecting our customers to value while driving usage of the Sophos suite of products.
You'll play a key part in onboarding and adoption, ensuring customers are set up for long-term success, renewal, and growth. You will also support customer escalations – facilitating escalation resolution and triaging inquiries to appropriate internal teams, ensuring a cohesive customer experience.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Associate – Scale position at sophos?
The salary for this Customer Success Associate – Scale role at sophos is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Associate – Scale position at sophos located?
This Customer Success Associate – Scale role at sophos is based in Bucharest. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Associate – Scale role at sophos full-time or part-time?
This is listed as a Permanent position. It is posted as a Customer Success Associate – Scale role in the Customer Success department at sophos.
Which team or department does the Customer Success Associate – Scale at sophos belong to?
This Customer Success Associate – Scale position is part of the Customer Success department at sophos. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Associate – Scale position at sophos?
Click the "Apply Now" button on this page. You will be redirected to sophos's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Associate – Scale job at sophos posted?
This Customer Success Associate – Scale position at sophos was posted on May 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Associate – Scale
sophos
You'll be redirected to sophos's official application page on Lever.