Customer Service Representatie
sila· CSR
About this role
Customer Service Representative (CSR)
AA Service Co.
Pay: $25–$27 per hour
About Us
For over 60 years, AA Service Co. has been a trusted provider of HVAC, plumbing, sewer, and electrical services throughout the Chicagoland area. We are committed to delivering exceptional customer experiences and providing our employees with a supportive, team-oriented environment where they can grow and succeed.
We are seeking a Customer Service Representative (CSR) who thrives in a fast-paced environment, enjoys helping customers, and understands the importance of providing outstanding service on every call.
Why Join AA Service Co.?
- Competitive pay: $25–$27 per hour
- Stable, year-round employment
- Established company with a strong reputation in the community
- Supportive team environment
- Opportunities for growth and advancement
- Paid training
- Comprehensive benefits package
- Paid time off and holidays
- 401(k) with company match
What You'll Do
- Answer incoming customer calls and assist with scheduling service appointments
- Provide outstanding customer service while addressing customer questions and concerns
- Make outbound calls to confirm appointments, follow up on services, and support company initiatives
- Accurately enter customer information into company systems
- Coordinate with dispatch and field technicians to ensure smooth scheduling and communication
- Maintain detailed and accurate customer records
- Assist with membership, maintenance agreement, and service-related inquiries
- Handle multiple tasks in a fast-paced environment while maintaining professionalism
Requirements
- Minimum 2 years of experience as a CSR, Dispatcher, or Call Center Representative within an HVAC, plumbing, electrical, or home services company
- ServiceTitan experience is required
- Strong customer service and communication skills
- Ability to handle a high volume of inbound and outbound calls while maintaining professionalism and accuracy
- Experience handling customer concerns, complaints, and follow-up communication
- Strong attention to detail, especially when entering customer information, scheduling appointments, and documenting job notes
- Ability to remain calm, organized, and solution-focused in a fast-paced environment
- Working knowledge of HVAC, plumbing, or home services industry terminology
- Strong computer and data entry skills
- Excellent organizational and multitasking abilities
- Reliable attendance and strong work ethic
- Positive attitude and team-first mentality
If you enjoy helping customers, thrive in a fast-paced environment, and want to be part of a company with a long-standing reputation for excellence, we'd love to hear from you!
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representatie position at sila?
The salary for this Customer Service Representatie role at sila is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representatie position at sila located?
This Customer Service Representatie role at sila is based in Northbrook, Illinois. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representatie role at sila full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representatie role in the CSR department at sila.
Which team or department does the Customer Service Representatie at sila belong to?
This Customer Service Representatie position is part of the CSR department at sila. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representatie position at sila?
Click the "Apply Now" button on this page. You will be redirected to sila's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Representatie job at sila posted?
This Customer Service Representatie position at sila was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representatie
sila
You'll be redirected to sila's official application page on Lever.