Job Title: Creative Customer Success Executive

Department: Marketing & Customer Experience
Location: On-Site — NSTP, H-12, Islamabad

About ImagineArt

We're redefining how the world creates and designs.

ImagineArt is one of the fastest-growing GenAI companies in the world. We've scaled faster than most funded startups — with zero outside funding.

• $35M+ ARR crossed this year

• 100M+ social impressions

• Built and shipped our own image generation model, now ranked #3 globally for photo realism

No funding. No shortcuts. Just a sharp, driven team building one of the strongest GenAI products in the world — and we're just getting started.

If you want to build something that truly matters, work with exceptionally smart people, and grow at a pace most companies never experience, ImagineArt is the place.

Role Overview

As a Creative Customer Success Executive, you will sit at the intersection of customers, creativity, and product. Your mission is not just to support users — but to elevate their experience, help them unlock the full creative potential of ImagineArt, and turn customer insights into meaningful product improvements.

This role is ideal for someone who understands design tools, AI products, and human expectations — and can translate feedback into action.

Fresh graduates with strong potential are encouraged to apply.

Who Is Our Perfect Candidate?

• You think in end-to-end journeys, not isolated tickets

• You're fast, curious, and comfortable in an always-on environment

• You balance data-driven thinking with creative intuition

• You communicate clearly, confidently, and empathetically (English required)

• You take ownership and raise the bar for the entire team

• You stay calm under pressure and solve problems proactively

Key Responsibilities

Customer Engagement & Experience

• Proactively engage with customers to understand their goals, challenges, and creative workflows

• Deliver timely, thoughtful support via email, chat, social platforms, and in-app communication

• Maintain a friendly, professional, and brand-aligned tone in every interaction

Creative & Product Support

• Guide users on product features, creative use cases, and best practices

• Help customers maximize value from ImagineArt using visual and AI-driven tools

• Assist users with design-related queries using tools like Photoshop, Canva, and AI platforms

Feedback & Insights

• Collect, analyze, and synthesize customer feedback across channels

• Identify recurring issues, feature gaps, and improvement opportunities

• Share actionable insights with Product, Design, and Growth teams

Reporting & Collaboration

• Prepare structured reports on customer trends, pain points, and success metrics

• Collaborate cross-functionally to resolve issues and improve the overall product experience

Quality & Growth

• Ensure high-quality customer interactions at all times

• Continuously learn about product updates, AI trends, and creative workflows

• Contribute ideas to improve customer success processes and engagement strategies

Requirements

• 1+ year experience in Customer Success, Support, or a related role (fresh graduates with strong skills may apply)

• Hands-on experience with Photoshop, Canva, or similar creative tools

• Bachelor's degree in Computer Science, Design, Marketing, or a related field

• Strong written and verbal communication skills

• Customer-first mindset with a genuine desire to help

• Excellent problem-solving and time-management skills

• Comfortable using multiple communication and support tools

Benefits

• Quarterly performance bonuses

• Competitive compensation

• Medical Insurance (IPD/OPD)

• Company-sponsored lunch

• Free premium platform subscriptions

• Yearly performance-based increments

• Paid leaves

• EOBI

Company Culture

• Impact: Work on cutting-edge GenAI products shaping the future of creativity

• Team: Fast-moving, ambitious, and deeply collaborative

• Growth: A culture that rewards learning, ownership, and experimentation