Guest Services Ambassador

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

• Ensures guests’ requests are handled efficiently at the Guest Service Centre.
• Manage the Guest Service Centre operation and work flow to maximize guests’ satisfaction.
• Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s policies and procedures.
• Ensures that the facilities are always in excellent working order, neat, clean and ensures that unauthorized persons do not enter the area.
• Ensures that the procedures to follow up on unresolved guest voicemails and messages in PMS are in place.
• Ensures that Telephone Book function in PMS is maintained with the latest telephone information at all times
• Ensures that follow up calls are made to guest to check for satisfaction in a situation where there is a service / facility defect.
• Follow all brand standards related to calls, documentation and IRD order taking
• Able to handle emergency calls as per set SOP’s

Qualifications

- Minimum Hotel Management Graduation

- Any additional course/certification in Travel & Tourism 

- Minimum 6 months experience in same position

Additional Information