Assistant Manager - Housekeeping

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Assist in managing the day-to-day housekeeping operations, ensuring guest rooms, public areas, and back-of-house areas meet luxury hotel standards.
• Supervise and guide housekeeping associates, room attendants, and supervisors to ensure efficient operations and high productivity.
• Conduct regular inspections of guest rooms and public areas to maintain cleanliness, hygiene, and brand standards.
• Coordinate with Front Office, Engineering, and Laundry departments to ensure seamless guest service and room readiness.
• Handle guest complaints and special requests promptly, ensuring maximum guest satisfaction.
• Monitor housekeeping inventory, linen control, guest supplies, and cleaning equipment while controlling departmental costs.
• Ensure compliance with hotel policies, health & safety regulations, and housekeeping SOPs.
• Assist in staff training, performance evaluations, scheduling, and team development.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management/Hospitality Management.
• 3–5 years of housekeeping experience in a luxury or 5-star hotel, with at least 1–2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and guest relations abilities.
• Good knowledge of housekeeping operations, cleaning standards, and inventory management.
• Proficient in hotel management systems and Microsoft Office.
• Strong organizational, problem-solving, and multitasking skills.

Additional Information

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."