Customer Success Specialist

mindly· Success
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🌍 Remote📍 UkraineFullTime

About this role

About Mindly


Mindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable! This puts our company in the top 1% of the fastest-growing profitable tech companies in the world! You can read more about us in this article.

We are looking for Customer Success Specialist to join our team and change the mental health industry together

 

Why is this interesting?

  • The #1 product in our niche, growing fast with real momentum

  • No night shifts

  • You'll have a real impact on the user experience — the way you show up for users is what they remember about us

     

About you:

  • 1-3 years of experience in customer success, customer support or related spheres

  • Hands-on experience with Intercom, Zendesk or any other CS management tool

  • C1 level of English

  • Fast learner who's eager to pick up new skills

  • Strong attention to detail

  • Able to stay calm and patient in tough situations

  • Strong problem-solving skills and comfortable juggling multiple tasks at once

 

Your responsibilities:

  • Communicating with platform specialists via Intercom and helping resolve their requests

  • Acting as a personal manager for specialists, supporting the growth of their practice on the platform

  • Moderating specialist profiles to ensure they meet platform standards

  • Guide new specialists through onboarding

  • Taking part in initiatives that help us grow and keep our users happy

 

How we get things done?

Remote-first, but ideally, you should be in the CET or EET time zone

 

How do we unwind?

We offer our team 20 days of paid vacation

 

What do we offer?

  • A fast-growing product company where you are a key part of our success

  • Competitive salary

  • Therapy on Mindly

  • A strong team of A-players

 

Candidate journey:

  • Screening interview

  • Test task

  • Interview with the Customer Success Team Lead

  • Final interview with co-founders

  • Offer 🎉

 

Our values:

  • Honesty and transparency: always tell the truth, no matter what it is

  • Empathy and understanding: treat others the way you want to be treated

Frequently Asked Questions

Is the salary disclosed for the Customer Success Specialist position at mindly?
The salary for this Customer Success Specialist role at mindly is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Specialist job at mindly remote?
Yes, this Customer Success Specialist position at mindly is remote, with team members based in Ukraine. You can work from home or anywhere in the supported regions.
Is the Customer Success Specialist role at mindly full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success Specialist role in the Success department at mindly.
Which team or department does the Customer Success Specialist at mindly belong to?
This Customer Success Specialist position is part of the Success department at mindly. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Specialist position at mindly?
Click the "Apply Now" button on this page. You will be redirected to mindly's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Specialist job at mindly posted?
This Customer Success Specialist position at mindly was posted on May 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Specialist
mindly
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