Product Support job template

Please note this is a test job.

About Ashby

We’re building the next generation of enterprise software and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven’t shared much publicly about what we’re building yet, but we’ll be more specific once we meet).

We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.

We have not launched publicly yet, but we're already working with amazing companies, such as Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet).

We have a clear buyer persona and target market. Our current sales process allows us to land & expand. We've only taken the first step towards a much larger opportunity. In short, it's the perfect time to join 🚀

*** THIS IS A TEST JOB BOARD AND JOB POSTING! IF YOU'RE LOOKING TO APPLY AT A JOB, PLEASE GO TO https://jobs.ashbyhq.com/ashby***

We're looking to hire a Product Support Specialist role at Learn Ashby!

This role is a fully remote role and in this role, you can expect:

• Working with customers on a day-to-day by email

• Create screencasts that walks through the steps of how to perform an action in Learn Ashby

• Collab with teammates about how to make processes better

• Tackle projects!

We're a fan of all things fun and goofy. When applying for this role, please point this out to us to let us know you read this entire thing.

Here are our benefits!

• Unlimited leave

• Stipend to spend on anything you want, go wild!

• Free coffee every month

• After six months, you'll get a thank you gift from the company

• After a year, you'll get a stipend to adopt an animal from your local shelter

• No out-of-pocket premiums for medical/dental/meds

• After two years, you can choose your snack subscription to keep you well fed during your work day

If this sounds like something that would work for you, please apply!

Our Philosophy

Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.

We want to offer deep expertise whenever we interact with prospects and customers.

We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible

• You get to sell a product that our prospects & customers are truly excited about

• Competitive compensation

• Top notch health insurance for you and your dependents with all premiums covered by us

• 401(k) matching if you're in the US

• Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.