This is not a remote support role. This is a boots-on-the-ground role. You're the person who shows up at a flight school or a military base, installs Navi's hardware, configures the software, trains the instructors, troubleshoots the problems nobody anticipated, and doesn't leave until the operation is running and the customer is a believer.

You are the bridge between what engineering builds in San Francisco and what actually works in a cockpit in Daytona Beach or on a flight line at Edwards. You need the technical chops to debug a data pipeline at 10pm and the charisma to brief a chief instructor at 8am. You need to be the kind of person a customer calls when something breaks — not because you're obligated, but because they trust you.

Every deployment you run accelerates Navi's iteration cycle. The feedback you bring back from the field — the edge cases, the workflow friction, the things nobody thought of — is what makes the product better. You're not just supporting customers. You're supercharging how fast this company learns.

What you'll do

• Travel to customer sites to deploy and configure Navi systems — hardware installation, software setup, avionics integration, and validation under real operational conditions

• Deliver hands-on training to instructors, students, flight ops staff, and military personnel — make sure every user is confident and operational

• Troubleshoot issues in real time on site — diagnose problems, fix what you can, escalate to engineering what you can't, and close the loop either way

• Adapt configurations for unique operational workflows, aircraft types, fleet setups, and data environments

• Gather field intelligence — user feedback, edge cases, performance data, workflow observations — and bring it back to product and engineering in a way that drives action

• Own the customer relationship on the ground — you are Navi's face at every site you touch

• Work directly with engineering to compress the feedback loop between field reality and product iteration

About you

• 2–5 years of experience in field engineering, technical implementation, deployment operations, or customer-facing technical roles

• Strong understanding of hardware/software integrations, networking, and cloud systems — you can set up and debug a full deployment independently

• Excellent communicator — you translate technical complexity into clear, confident instruction for non-technical users

• Hands-on problem solver who thrives in unpredictable, operational environments where the manual hasn't been written yet

• Comfortable with heavy travel — this role lives in the field, not behind a desk

• Organized, resourceful, and calm under pressure — the kind of person customers trust and rely on

• You have genuine charisma — people want to work with you, and that earns Navi credibility before the product even boots up

Nice to have

• Familiarity with aviation systems, flight schools, avionics, or defense operations

• Pilot certificate or flight training experience

• Experience working on military installations or in DoD environments

Why this role matters

Navi's technology only matters if it works where it counts — in the cockpit, the briefing room, the ops center. You're the person who makes that happen. Every site you deploy is a new proof point. Every instructor you train becomes an advocate. Every bug you catch in the field saves engineering weeks of guessing. You close the gap between product and reality — and that's what lets this company scale without breaking.

What you'll get

• Flight training — earn your pilot's license and work with true domain expertise

• Competitive salary and full travel coverage — per diem, flights, lodging

• Impact you can see — work directly with pilots, instructors, and military operators using what you deployed

• A role that scales into field operations leadership as we grow

How we work

• Find a way. We don't wait for permission or perfect information. Ideas come from anywhere regardless of title. Figure it out, ship it, iterate.

• Creativity over control. First principles over process. We'd rather have a creative solution that's 80% right today than a perfect one next quarter.

• Update fast. Come in with a hypothesis, throw it away when the data says otherwise. Ego has no place here.

• Intensity with focus. We work hard because the mission demands it. Clarity on what matters is how we make that sustainable.