Workforce Management Specialist
hmgroup· H&M
About this role
Company Description
Job Description
About the Role
As a Workforce Management Specialist, your main focus will be to ensure optimal workforce planning and scheduling at the Sales Market level while supporting Area and Store management to deliver strong sales performance through optimized scheduling.
This hybrid role reports into our Controlling Manager and is based out of our México City Support Office.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
- Set hourly function plan, including Store Management positions, for every store in line with sales market goals; ensure salary cost budget is considered when planning workplan
- Oversee the hourly function plan in alignment with Store Management to enable strong store operations, efficiency, and a great staff and customer experience
- Regularly follow up sales and hours planning in Stores, ensuring alignment between store operations and market-level targets
- Together with other teams in Controlling, secure strong operational execution by aligning function plan and schedules
- Support and educate Stores in aligning sales planning and scheduling with the aim to improve efficiency and secure great customer experience
- Work closely with Area Managers to collect and synthesize input regarding scheduling based on store visit observations, to drive improvement in workforce planning practices
Qualifications
Who You Are:
- Bachelor's Degree, preferably within Finance, Business Administration or Economics or equivalent experience
- 1 - 3 years of past retail experience, preferably in retail management
- 1 - 3 years in a business analyst or finance role
- Ability to coach and counsel staff and performance management General Information
- Proficiency in Microsoft Office
- Proficiency in sales and workforce planning tools and ability to adapt to company specific systems
- Advanced proficiency in both English and Spanish.
Additional Information
Why You’ll Love Working at H&M
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.
Frequently Asked Questions
Is the salary disclosed for the Workforce Management Specialist position at hmgroup?
The salary for this Workforce Management Specialist role at hmgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Workforce Management Specialist position at hmgroup located?
This Workforce Management Specialist role at hmgroup is based in Ciudad de México, Ciudad de México, México, Mexico, México, mx. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Workforce Management Specialist role at hmgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Workforce Management Specialist role in the H&M department at hmgroup.
Which team or department does the Workforce Management Specialist at hmgroup belong to?
This Workforce Management Specialist position is part of the H&M department at hmgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Workforce Management Specialist position at hmgroup?
Click the "Apply Now" button on this page. You will be redirected to hmgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Workforce Management Specialist job at hmgroup posted?
This Workforce Management Specialist position at hmgroup was posted on Jun 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Workforce Management Specialist
hmgroup
You'll be redirected to hmgroup's official application page on SmartRecruiters.