Technical Service Specialist

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.20 billion in 2025.

Sika Hellas was founded in 1995. Since then, it has managed to become a top choice for Greek engineers in solving specialized problems. The introduction of innovative materials to the market, the guaranteed quality of its products, and excellent technical support are the key characteristics of its corporate identity.

Its experience in solving technical challenges has positioned it as a leader in the most important projects. Through close collaboration with the technical and commercial community across Greece, Sika Hellas succeeds in bringing cutting-edge technology to the most remote construction sites.

Job Description

Sika Hellas is seeking a Technical Service Specialist to join the Technical Department at its facilities in Kryoneri, Attica. The successful candidate will provide high-quality technical support to customers, applicators, partners, and internal teams, with focus on telephone technical service and product application guidance.

Role Description :

• Provide technical support through the company’s technical hotline call center.
• Support customers, applicators, Sales teams, and partners in the correct selection and application of Sika products and systems.
• Handle technical inquiries related to product use, application methods, compatibility, and performance.
• Record technical cases, inquiries, and follow-up actions accurately in Salesforce or other company systems.
• Prepare and/ or review technical specifications, system proposals, and design recommendations.
• Assist in the resolution of technical issues, customer claims, and field application challenges.
• Participate in site visits, trainings, presentations, and demonstrations when required.
• Develop training materials, workshops, and demonstration sessions.
• Promote safe working practices and ensure compliance with Sika standards, procedures, and values.                                                                                                                                                                    

Qualifications

• University degree in Civil Engineering, Architectural Engineering, Mechanical Engineering  or a related field.
• Previous experience in technical customer service, construction materials, chemicals, or manufacturing will be considered an asset.
• Good knowledge of building materials, product application methods, and construction-related solutions.
• Excellent communication and interpersonal skills, with strong customer service orientation.
• Methodical approach, attention to detail, and problem-solving skills.
• Excellent command of the English language.

Additional Information

The company offers:

• Attractive compensation package (contractual + performance bonus)
• Immediate hiring
• Stable, safe, pleasant working conditions
• Additional Health Care package
• Career development opportunities & continuous training
• Additional package of Incentives

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.