IT Business Analyst

Company Description

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Job Description

The Business Analyst performs a wide range of duties including some or all the following:

• Translate customer business requirements into technical designs and product configurations
• Work closely with customer sales and service organizations to define application metrics, reports,dashboards, data mapping, and other integration requirements
• Implement customer requirements using NICE’s software solutions

Qualifications

Required Skills/Experience:

• Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);
• EAI tools (e.g. WebMethods, TIBCO);
• reporting/business intelligence tools (e.g. Business Objects, Cognos) or database applications
• Project experience – working as part of a team
• Strong expertise with Microsoft Excel
• Excellent customer facing skills
• Excellent organizational skills, ability to set own task lists and time lines
• Ability and willingness to work under pressure in a highly dynamic environment
• Analytical ability – working with formulas, calculations and data
• Bachelor's degree in a technical field (or equivalent)
• Valuable skills: ·

Nice to have technical skills: XML, SQL, HTML, LISP, ETL tool

Additional Information