Student Services Team Leader

Company Description

Sydney Campus | Full Time | Hybrid – 1 day work from home

Join Acknowledge Education at an Exciting Time of Growth

Acknowledge Education is a leading Australian education provider with a strong commitment to transforming lives through education. As we continue to evolve under new leadership and execute an ambitious vision for the future, there has never been a more exciting time to join our organisation.

We're seeking an experienced and people-focused Student Services Team Leader to lead our Student Services team and play a key role in delivering an exceptional student experience. This is an opportunity to join a collaborative and forward-thinking organisation where your ideas, leadership and passion for student success will make a real impact.

With a hybrid working arrangement offering 1 day per week work from home, this role provides the opportunity to balance flexibility with meaningful on-campus engagement and leadership.

Job Description

About the Role

Reporting to the Student Services Manager, you will lead a team of Student Services Officers to deliver high-quality support throughout the student journey.

You will oversee the day-to-day operation of Student Services, ensuring students receive timely, accurate and professional assistance across key touchpoints including orientation, enrolment, progression and graduation. Working closely with academic and operational stakeholders, you will drive service excellence, identify opportunities for process improvement, and help create a positive and engaging experience for students.

The role also plays an important part in maintaining the integrity of student records, monitoring service performance, supporting compliance requirements, and using student feedback and data insights to continuously enhance service delivery.

Qualifications

About You

You are a passionate leader who thrives in a student-centred environment and enjoys developing high-performing teams. You bring a proactive mindset, strong organisational skills and a commitment to delivering outstanding customer service.

Essential Qualifications & Experience

• Bachelor's degree in Education, Business Administration or a related discipline
• Demonstrated leadership experience within the education sector, ideally within student services, administration or student support functions
• Experience leading, coaching and developing team members to achieve service excellence
• Strong understanding of student administration processes and compliance requirements
• Experience working with student management systems and maintaining accurate student records
• Proven ability to manage multiple priorities and deliver outcomes in a fast-paced environment

Essential Skills

• Exceptional communication and stakeholder engagement skills
• Strong organisational, planning and time management capabilities
• Excellent problem-solving and decision-making skills
• Ability to analyse information, identify trends and implement improvements
• Strong attention to detail and commitment to accuracy
• Proficiency with Microsoft Office applications and student information systems

Desirable Experience

• Previous experience within higher education or tertiary education environments
• Experience using student feedback and performance data to improve service outcomes
• Knowledge of student lifecycle activities including orientation, enrolment, progression and graduation processes
• Experience contributing to continuous improvement initiatives and operational efficiencies

Key Attributes

• Student-focused with a genuine commitment to enhancing the student experience
• Positive, approachable and collaborative leadership style
• Resilient, adaptable and solutions-focused
• Passionate about developing and supporting others
• Committed to continuous improvement and delivering high-quality outcomes

Additional Information

Why Join Us?

At Acknowledge Education, we are creating an environment where our people can thrive, grow and make a genuine difference.

As part of our continued growth and transformation, you'll have the opportunity to contribute to meaningful change, influence the student experience, and build your leadership capability within a supportive and collaborative environment.

When you join us, you'll enjoy:

• A hybrid working model with 1 day per week working from home
• The opportunity to join an organisation during an exciting period of growth and transformation
• Ongoing professional development and career progression opportunities
• A collaborative and supportive team culture
• The chance to make a real impact on student success and engagement
• Working alongside passionate professionals committed to excellence in education
• A diverse and inclusive workplace that values innovation, continuous improvement and teamwork

If you're a motivated leader who is passionate about delivering exceptional student experiences and developing high-performing teams, we'd love to hear from you.

Apply now and help us create exceptional student experiences at Acknowledge Education.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.