Customer Service Officer

medhealth3· mlcoa
Apply Now ↗
📍 ACT📍 Deakin📍 Deakin, ACT, Australia📍 auFull time

About this role

Company Description

mlcoa is a leading global provider of independent medical opinions and specialist services to insurers, employers, government bodies and the legal sector.

We are seeking a motivated Client Services Officer with a strong customer service focus to join our team.

Reporting to the Operations Manager, you will support clients by providing advice and coordinating appointments with our network of specialist consultants.

Job Description

Key Responsibilities

  • Liaising with customer to plan and implement agreed services
  • Scheduling of appointments.
  • Maintaining busy inboxes, with queries, appointments and non-appointment services
  • Providing administrative and operational support to consultant practitioners
  • Providing information and advice to customers, or prospective customers
  • Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

Qualifications

About You

  • Proven experience delivering excellent customer service
  • Strong communication and interpersonal skills
  • Ability to work independently and collaboratively
  • Highly organised with strong attention to detail
  • Able to prioritise tasks in a fast-paced environment
  • Proficient in Microsoft Office (Word, Excel)
  • Friendly, proactive and team-oriented approach

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Additional Information

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email cassie.butcher@medhealth.com.au quoting REF9497Q

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Frequently Asked Questions

Is the salary disclosed for the Customer Service Officer position at medhealth3?
The salary for this Customer Service Officer role at medhealth3 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer position at medhealth3 located?
This Customer Service Officer role at medhealth3 is based in ACT, Deakin, Deakin, ACT, Australia, au. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer role at medhealth3 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer role in the mlcoa department at medhealth3.
Which team or department does the Customer Service Officer at medhealth3 belong to?
This Customer Service Officer position is part of the mlcoa department at medhealth3. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Officer position at medhealth3?
Click the "Apply Now" button on this page. You will be redirected to medhealth3's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Officer job at medhealth3 posted?
This Customer Service Officer position at medhealth3 was posted on Jun 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer
medhealth3
Apply for this role ↗

You'll be redirected to medhealth3's official application page on SmartRecruiters.