Customer Success Program Manager – ISSO Services
anavationllc· Federal Law Enforcement
About this role
Be Challenged and Make a Difference
In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.
Description of Task to be Performed:
AnaVation is seeking a Customer Success Program Manager to support a cabinet-level client in Washington DC. The selected individual will oversee all aspects of delivering GRC services to interdepartmental and external Federal agencies in an -aaS model. Exceptional interpersonal and communication skills are required.
What you will be doing
Independently manage the entire portfolio of GRC Shared Services being delivered on behalf of the client to interdepartmental and external Federal agencies, including administration, governance, growth and adoption, financial management, cost models, service delivery, continuous improvement, and the service portfolio itself.
Maintain and mature the existing portfolio of GRC service offerings; recommend, develop, and sell new GRC services including pipeline, marketing, capability briefings, and technical and price proposals for prospective new end customers.
Provide Shared Services subject matter expertise including recommending program strategy and guidelines, leading operational improvements, and ensuring exceptional customer relationship management.
Provide GRC subject matter expertise to interpret technical requirements, brief program and client leadership, and resolve technical issues with stakeholders.
Lead quality management of shared services work products and deliverables, establish processes and monitor to ensure end customer SLAs are met, and support share services program audits.
Perform capacity planning to ensure current and future resource needs are met.
Negotiate resource utilization within and between teams providing technical shared services support.
Establish processes and support on- and offboarding of new shared services customers to ensure exceptional customer experience and the highest levels of satisfaction.
Recommend and complete special projects to continuously mature the program and its underlying elements.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Program Manager – ISSO Services position at anavationllc?
The salary for this Customer Success Program Manager – ISSO Services role at anavationllc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Program Manager – ISSO Services position at anavationllc located?
This Customer Success Program Manager – ISSO Services role at anavationllc is based in Washington, DC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Program Manager – ISSO Services role at anavationllc full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Program Manager – ISSO Services role in the Federal Law Enforcement department at anavationllc.
Which team or department does the Customer Success Program Manager – ISSO Services at anavationllc belong to?
This Customer Success Program Manager – ISSO Services position is part of the Federal Law Enforcement department at anavationllc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Program Manager – ISSO Services position at anavationllc?
Click the "Apply Now" button on this page. You will be redirected to anavationllc's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Program Manager – ISSO Services job at anavationllc posted?
This Customer Success Program Manager – ISSO Services position at anavationllc was posted on Apr 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Program Manager – ISSO Services
anavationllc
You'll be redirected to anavationllc's official application page on Lever.