Bilingual Customer Support Specialist

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.   How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.   Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care. I'm Tom, Tali's Customer Success Manager. My team is looking for a customer champion to come on board as a Bilingual Customer Support Specialist. If you’re an all star at building and nurturing relationships, understand the importance of the customer experience and want to make a difference in healthcare, Tali might be a great home for your next career opportunity.   Our team would love to hear from you if you have deep experience in customer workflows, knowledge base development, and of course, owning the resolution of customer needs and ensuring they have a great experience.   Please note: we are only considering candidates who are bilingual in English and French for this role.