Customer Support Representative

playbook· Prod/Eng
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🌍 Remote📍 Philippines (Remote)FullTime

About this role

Customer Support Representative

Playbook · Remote · Southeast Asia (Philippines preferred) · Full-Time

About Playbook

Playbook is the #1 platform for fitness creators — the tools fitness trainers, athletes, and coaches use to scale their subscription businesses and build thriving communities. With over 210,000 paid users and 64% growth since 2023, we power everything from workout subscriptions and one-time programs to challenges, livestreams, and creator CRM. We're a fast-moving, product-obsessed team, and our Support function sits right at the center of it all.

About the Role

As Playbook grows, so does the complexity and volume of our customer support. We're looking for a Customer Support Representative based in Southeast Asia to extend our coverage into U.S. evening hours and help us maintain the high-quality, responsive experience our customers expect. This is a high-ownership role — you'll handle frontline tickets, fraud and dispute work, help center documentation, and provide hands-on support to Product team prior to new feature rollouts.

Hours: ~9PM–5AM ET (9AM–5PM local)

Compensation: $20,000–$35,000 USD annually


What You'll Do

  • Respond to and resolve customer support tickets via Intercom

  • Assist with credit card dispute resolution and fraud investigations

  • Maintain and improve help center articles and internal support documentation

  • Support product launches and new feature rollouts with user education and in-product messaging

  • Collaborate with the broader team on escalations to Product and Engineering

What We're Looking For

  • 2–5 years of customer support experience, ideally at a SaaS or marketplace company

  • Strong written English proficiency — clear, warm, and efficient

  • Comfortable working independently in a remote, async-first environment

  • Detail-oriented, especially when handling billing disputes, fraud cases, or other sensitive customer issues

  • Familiarity with Intercom or similar support tooling is a plus

  • Genuine interest in the fitness/creator space is a bonus

Why Join

  • Work directly alongside a team that's trusted as a product partner, not just a ticket queue

  • Real ownership over documentation, processes, and the customer support experience

  • Be part of a platform that helps thousands of fitness creators — from celebrity trainers to independent coaches — build sustainable businesses

  • Competitive compensation for the region with room to grow as Playbook scales

Frequently Asked Questions

Is the salary disclosed for the Customer Support Representative position at playbook?
The salary for this Customer Support Representative role at playbook is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Representative job at playbook remote?
Yes, this Customer Support Representative position at playbook is remote, with team members based in Philippines (Remote). You can work from home or anywhere in the supported regions.
Is the Customer Support Representative role at playbook full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Support Representative role in the Prod/Eng department at playbook.
Which team or department does the Customer Support Representative at playbook belong to?
This Customer Support Representative position is part of the Prod/Eng department at playbook. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative position at playbook?
Click the "Apply Now" button on this page. You will be redirected to playbook's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Support Representative job at playbook posted?
This Customer Support Representative position at playbook was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
playbook
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You'll be redirected to playbook's official application page on Ashby ATS.